Plumbing Dispatch Coordinator — On-the-Job Training

Golden Plumbing LLC; Smyrna (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

On-the-Job Training

Advancement Opportunities

Family- and veteran-owned environment

Job summary

Golden Plumbing LLC in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. Full-time position with competitive pay and benefits, training provided with no experience required. You will be the heartbeat of a busy service team, coordinating schedules between customers and field plumbers.

The role emphasizes clear phone communication, organization, and reliable scheduling. Join a family- and veteran-owned business that supports growth and advancement opportunities.

Qualifications

• Excellent phone and written communication.
• Strong organizational skills in a fast-paced environment.
• Willing to learn dispatch software and workflows (ServiceTitan).

Responsibilities

• Answer inbound calls and schedule service appointments.
• Dispatch plumbers based on location, skillset, and urgency.
• Communicate with customers to confirm and follow up on appointments.
• Assist technicians with routing, materials, and job notes via our software (ServiceTitan).
• Keep customers informed of technician ETAs and scheduling changes.
• Maintain accurate records of jobs and service calls.

Skills

Phone communication

Organization

Basic computer skills

Learning dispatch software

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Golden Plumbing LLC in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. Full-time position with competitive pay and benefits, training provided with no experience required. You will be the heartbeat of a busy service team, coordinating schedules between customers and field plumbers.

The role emphasizes clear phone communication, organization, and reliable scheduling. Join a family- and veteran-owned business that supports growth and advancement opportunities.