Call Taker / Dispatcher

Golden Plumbing LLC; Smyrna (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

On-the-Job Training

Advancement Opportunities

Family- and veteran-owned environment

Job summary

Golden Plumbing LLC in Smyrna, TN is hiring a Plumbing Call Taker/Dispatcher. Full-time position with competitive pay and benefits, training provided with no experience required. You will be the heartbeat of a busy service team, coordinating schedules between customers and field plumbers.

The role emphasizes clear phone communication, organization, and reliable scheduling. Join a family- and veteran-owned business that supports growth and advancement opportunities.

Qualifications

• Excellent phone and written communication.
• Strong organizational skills in a fast-paced environment.
• Willing to learn dispatch software and workflows (ServiceTitan).

Responsibilities

• Answer inbound calls and schedule service appointments.
• Dispatch plumbers based on location, skillset, and urgency.
• Communicate with customers to confirm and follow up on appointments.
• Assist technicians with routing, materials, and job notes via our software (ServiceTitan).
• Keep customers informed of technician ETAs and scheduling changes.
• Maintain accurate records of jobs and service calls.

Skills

Phone communication

Organization

Basic computer skills

Learning dispatch software

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Now Hiring: Plumbing Call Taker – No Experience Needed!

Location: Smyrna TN | Full-Time | Competitive Pay & Benefits

Golden Plumbing is growing fast and looking for a motivated, reliable Dispatcher to join our team! No experience? No problem. We’ll train the right person. If you're organized, great on the phone, and ready to be the heartbeat of a busy service team — this is your shot.

Job Summary:

As our dispatcher, you’ll be the link between our customers and our field plumbing team. You’ll coordinate schedules, communicate with technicians, and make sure every job runs smoothly from the first call to the final fix.

Responsibilities:

• Answer inbound calls and schedule service appointments
• Dispatch plumbers efficiently based on location, skillset, and urgency
• Communicate with customers to confirm and follow up on appointments
• Assist technicians with routing, materials, and job notes via our software (we use ServiceTitan)
• Keep customers informed of technician ETAs and any scheduling changes
• Maintain accurate records of jobs and service calls

What We’re Looking For:

• Friendly and clear communicator (phone + written)
• Able to stay organized in a fast-paced environment
• Basic computer skills
• Willing to learn dispatch software and plumbing service workflows
• High school diploma or equivalent

What We Offer:

• Competitive Pay (based on experience and performance)
• Health, Dental, and Vision Insurance
• Paid Time Off
• On-the-Job Training – no experience needed!
• Opportunities for advancement as we grow
• A supportive, family- and veteran-owned business environment