Plumbing Dispatch Coordinator

Raptor Rooter & Plumbing LLC; Spokane Valley (WA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Company-paid coverage for you and your

Retirement options

Paid Vacation

Team-oriented culture

Job summary

Raptor Rooter & Plumbing LLC in Spokane Valley, WA is seeking a full-time Plumbing Dispatcher to join our team. The role involves answering calls, scheduling service, and dispatching technicians to customers’ homes, ensuring timely updates and smooth coordination.

You will plan daily technician schedules, keep customers informed of arrival windows, and ensure all permits are in order. This position emphasizes friendly customer service and a team-oriented, family-like workplace with strong

Qualifications

• High school diploma or equivalent required.
• Associate's degree or equivalent combination of education and experience preferred.
• 2+ years of dispatch experience for a contractor or home improvement company required.

Responsibilities

• Answer incoming calls from customers and schedule service appointments.
• Dispatch plumbing technicians to customers' homes in a timely manner.
• Communicate arrival windows to customers and provide updates on any delays.
• Plan and manage daily technician schedules to maximize efficiency.
• Ensure all job permits are ready before technicians head out.
• Pass along important information between the office, field crews, and supervisors.
• Handle customer inquiries professionally and with a positive attitude.

Skills

Customer service

Dispatch experience

Communication

Supervisory experience

Education

High school diploma or equivalent

Associate's degree or equivalent

Job description

Raptor Rooter & Plumbing LLC in Spokane Valley, WA is seeking a full-time Plumbing Dispatcher to join our team. The role involves answering calls, scheduling service, and dispatching technicians to customers’ homes, ensuring timely updates and smooth coordination.

You will plan daily technician schedules, keep customers informed of arrival windows, and ensure all permits are in order. This position emphasizes friendly customer service and a team-oriented, family-like workplace with strong