Plumbing Manager | Lead Team Growth & Training

Raptor Rooter & Plumbing LLC; Spokane Valley (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with matching

PTO after 6 months

Corporate discount

Employee education program

Opportunities for growth

Job summary

Raptor Rooter & Plumbing LLC in Spokane Valley, WA, is seeking a full-time Plumbing Manager to lead our team of plumbers. The role focuses on directing service technicians, providing training, and ensuring efficient service delivery while maintaining high customer satisfaction.

You will oversee procurement, pricing accuracy, and KPI-driven performance, and you’ll be available for weekend phone coverage. A strong leadership approach and industry certifications are preferred.

Qualifications

• 5+ years of experience as a service plumber.
• 2+ years of management experience.
• 2+ years of business school education.
• PL02 certification.
• Identify training needs and develop training programs.
• Set standards and conduct performance reviews.
• Meet revenue targets and identify new streams of income.
• Handle customer complaints professionally.
• Valid driver’s license.
• Willingness to learn more.

Responsibilities

• Provide ongoing support to service technicians, helpers, and customer service reps.
• Conduct monthly field-based training and weekly sales and technical training.
• Manage team performance through constructive feedback and KPI monitoring.
• Work with the business manager on equipment needs, procurement, and company policies.
• Review ServiceTitan data and invoices to ensure pricing accuracy.
• Identify and resolve operational challenges to ensure efficient service delivery.
• Mentor and support the professional development of technicians and CSRs.

Skills

Leadership

Operations management

Customer service

Team training

Scheduling

Education

High school diploma or equivalent

Business school coursework

Job description

Raptor Rooter & Plumbing LLC in Spokane Valley, WA, is seeking a full-time Plumbing Manager to lead our team of plumbers. The role focuses on directing service technicians, providing training, and ensuring efficient service delivery while maintaining high customer satisfaction.

You will oversee procurement, pricing accuracy, and KPI-driven performance, and you’ll be available for weekend phone coverage. A strong leadership approach and industry certifications are preferred.