Plumbing Dispatcher

Raptor Rooter & Plumbing LLC; Spokane Valley (WA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Company-paid coverage for you and your

Retirement options

Paid Vacation

Team-oriented culture

Job summary

Raptor Rooter & Plumbing LLC in Spokane Valley, WA is seeking a full-time Plumbing Dispatcher to join our team. The role involves answering calls, scheduling service, and dispatching technicians to customers’ homes, ensuring timely updates and smooth coordination.

You will plan daily technician schedules, keep customers informed of arrival windows, and ensure all permits are in order. This position emphasizes friendly customer service and a team-oriented, family-like workplace with strong

Qualifications

• High school diploma or equivalent required.
• Associate's degree or equivalent combination of education and experience preferred.
• 2+ years of dispatch experience for a contractor or home improvement company required.

Responsibilities

• Answer incoming calls from customers and schedule service appointments.
• Dispatch plumbing technicians to customers' homes in a timely manner.
• Communicate arrival windows to customers and provide updates on any delays.
• Plan and manage daily technician schedules to maximize efficiency.
• Ensure all job permits are ready before technicians head out.
• Pass along important information between the office, field crews, and supervisors.
• Handle customer inquiries professionally and with a positive attitude.

Skills

Customer service

Dispatch experience

Communication

Supervisory experience

Education

High school diploma or equivalent

Associate's degree or equivalent

Job description

Raptor Rooter & Plumbing is hiring a full-time Plumbing Dispatcher to join our team in Spokane Valley, WA. This customer service role pays $17-$22/hour based on your experience. This is a Monday through Friday position with some weekend availability needed at times. If you are looking for a steady customer service job with a company that appreciates your hard work, we would love to hear from you.

Why Work With Us

At Raptor Rooter & Plumbing, we invest in our people. Here's what you can expect when you join the team.

Company-paid coverage for you and your family.

Retirement Options

Plan for your future with employer-supported retirement.

Paid Vacation

Paid time off to rest, recharge, and spend time with family.

Team Culture

A supportive, family-like environment where you belong.

Open Positions

Plumbing Dispatcher

• Full Time
• $17 - $22 / Hour

Raptor Rooter & Plumbing is hiring a full-timePlumbing Dispatcherto join our team in Spokane Valley, WA. This customer service role pays$17-$22/hourbased on your experience. This is a Monday through Friday position with some weekend availability needed at times. If you are looking for a steady customer service job with a company that appreciates your hard work, we would love to hear from you.

We strive to provide our team with afamily-like atmospherewhere they feel right at home. Because we have our employees' best interests in mind, we offer highly competitive pay and great benefits.

About the Role

As a Plumbing Dispatcher, you will come into the office ready to help both customers and our plumbing technicians. You will answer incoming calls, schedule appointments, and dispatch technicians to customers' homes. You will let customers know when to expect someone and update them if there are any delays. You will work ahead to plan out the schedules, making sure our technicians' time is used wisely and that all job permits are ready. You will also pass along important information between the office, field crews, and supervisors.

Key Responsibilities

• Answer incoming calls from customers and schedule service appointments
• Dispatch plumbing technicians to customers' homes in a timely manner
• Communicate arrival windows to customers and provide updates on any delays
• Plan and manage daily technician schedules to maximize efficiency
• Ensure all job permits are ready before technicians head out
• Pass along important information between the office, field crews, and supervisors
• Handle customer inquiries professionally and with a positive attitude

Qualifications

• High school diploma or equivalent
• Associate's degree OR equivalent combination of education and experience
• 2+ years of dispatch experience for a contractor or home improvement company
• Supervisory, customer service, and dispatch experience preferred but not required

Why Join Us?

At Raptor Rooter & Plumbing, we believe in creating a workplace that feels like family. We value hard work, integrity, and teamwork. When you join our team, you can expect:

• 401k with 3% matching
• Paid Vacation and parental leave
• Employee assistance program
• Corporate discount at local fitness center
• Options for growth within the company

any job offer extended will be contingent upon the results of the background testing