Plumbing CSR/Dispatcher – Full-Time, Growth & Benefits

Soo Hipp Plumbing and Drains; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical & Dental Benefits

Bonuses

Growth opportunities

Job summary

Soo Hipp Plumbing is seeking an experienced CSR/Dispatcher (Dispatcher-Heavy) to keep a busy plumbing team moving and customers happy. This in-office role supports scheduling, dispatching, and invoicing with a friendly, upbeat demeanor in a family-oriented shop.

Ideal candidates have 2+ years in dispatching or CSR in the trades, hands-on experience with ServiceTitan or HouseCall Pro, and strong multitasking and communication skills to thrive in a fast-paced environment.

Qualifications

• 2+ years of dispatching or CSR experience in the trades (plumbing or HVAC).
• Experience using ServiceTitan or HouseCall Pro.
• Strong multitasking and time-management skills.
• Comfortable in a fast-paced environment with excellent phone presence.
• Detail-oriented, communicative, and team-oriented.

Responsibilities

• Answer inbound customer calls with friendliness and professionalism.
• Book jobs using ServiceTitan or HouseCall Pro.
• Dispatch technicians based on skillset, schedule, location, and urgency.
• Manage the tech capacity board daily.
• Send appointment confirmations and follow-up messages.
• Take payments and assist with invoicing.
• Make outbound calls for memberships and maintenance reminders.
• Follow up on open estimates and pending approvals.
• Assist with customer recovery calls and review management.
• Contribute to a smooth, organized office workflow.

Skills

Dispatching

CSR experience

Multi-tasking

Time management

Phone etiquette

Communication

Tools

ServiceTitan

HouseCall Pro

Job description

Soo Hipp Plumbing is seeking an experienced CSR/Dispatcher (Dispatcher-Heavy) to keep a busy plumbing team moving and customers happy. This in-office role supports scheduling, dispatching, and invoicing with a friendly, upbeat demeanor in a family-oriented shop.

Ideal candidates have 2+ years in dispatching or CSR in the trades, hands-on experience with ServiceTitan or HouseCall Pro, and strong multitasking and communication skills to thrive in a fast-paced environment.