Plumbing and Heating Expert

Travis Perkins plc; Lincoln (NE); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Travis Perkins plc is seeking a Plumbing and Heating Expert to support the department manager and provide first-class service to our customers. You will be the front-line contact for new and existing customers, offering expert advice, understanding needs, and recommending alternatives to maximise sales.

Safety is at the forefront of everything we do, and you will ensure stay safe policies are followed to keep colleagues and customers safe on site.

Qualifications

• Previous experience within the Plumbing and Heating sector is essential.
• Extensive knowledge of Heating and Bathroom products.
• Transferable skills such as exceptional sales experience and great customer service.

Responsibilities

• Support the department manager and play a vital role in delivering first-class service to customers.
• Be on the front line for new and existing customers, offering expert advice and suggesting alternatives to maximise sales.
• Ensure safety policies are followed to keep colleagues and customers safe at all times.

Skills

Sales experience

Customer service

Plumbing & Heating knowledge

Job description

At Travis Perkins we pride ourselves on being a great place to work that's why we have been voted one of the UK's Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.

As our Plumbing and Heating Expert you will support your department manager and play a vital role in our continued success, making sure we are working better for customers and providing a first class service.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it's essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• With your expertise and knowledge of products and services we offer, you'll be on the front line and a pivotal contact for new and existing customers, nurturing great relationships, understanding their needs in order to offer expert advice and recommending alternatives to meet their individual needs and maximise the sale of goods.
• Safety is at the forefront of everything we do, your aim will be to ensure that all our colleagues and customers leave the Branch safely, by adhering to all stay safe policies and procedures.

What experience do you need?

With 100,000 product lines, previous experience within the Plumbing and Heating sector is essential, along with extensive knowledge of Heating and Bathroom products. We also need transferable skills such as, Exceptional Sales Experience and Great Customer Service.

Does this sound like you?

We hope you can say "Yes" to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Assistants. Are you:

• Someone that is adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that is positive, proactive and highly organised in their approach.
• Career focused, ambitious and want to build a career.

Being a Customer Service Assistant in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.

We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.