Experienced Plumbing Service Technician

Mullen Plumbing Heating & Cooling; Charleston (WV); On-site; USD 52,000 - 68,000; Full time

Job summary

Mullen Plumbing Heating & Cooling in Charleston, WV, seeks a skilled plumber to diagnose, install, and repair plumbing systems in residential settings and some commercial sites. You will safely install pipes, fixtures, and perform drain cleaning with a focus on quality workmanship.

You will handle emergencies, test for leaks, maintain clean work sites, document work, and educate customers on maintenance plans and financing options.

Qualifications

• State-licensed plumber in WV or able to obtain license.
• Proven ability to solder, thread pipes, and install fixtures.
• Excellent customer service and communication skills.

Responsibilities

• Install pipes, drainage systems, sinks and toilets; perform drain cleaning.
• Handle plumbing emergencies safely and professionally.
• Test systems for leaks and diagnose other problems.
• Keep a clean, organized job site; document work and invoices.
• On-call rotation and training participation.

Skills

Licensed plumber

Soldering

Pipe threading

Gas leak testing

Customer service

Time management

Job description

The Role

Safely diagnose, install, and repair plumbing systems in both residential and some commercial settings that effectively lead customers to informed and confident buying decisions.

Primary Duties/Responsibilities of Role:

• Install pipes, drainage systems, sinks, toilets, complete drain cleaning as well as other Plumbing related in-home services
• Effectively handle a variety of Plumbing emergencies efficiently and professionally
• Test systems for leaks and properly diagnose other Plumbing problems.
• Be clean and thorough in performing inspections and provide accurate advice to homeowners, including use of shoe covers or other protective equipment to keep the customers' home clean.
• Understand service criteria and hold yourself accountable for meeting and/or exceeding revenue goals.
• Partner with Call Center and Dispatch to ensure the business's overall success.
• Maintain a clean, organized job site and well-inventoried truck.
• Debrief with the Dispatcher after every completed job to ensure proper invoicing, documentation, and uploading of job photos into Service Titan.
• Actively participate in scheduled trainings, meetings, and other development opportunities to continue professional growth.
• Train and mentor apprentices to ensure timely, accurate repairs and installations.
• Be detailed, accurate, and timely with invoices, timecards, feedback, and option sheets.
• Expand opportunities to covert jobs by educating and providing customers with options and helping them choose the best financing options and maintenance plans.

Other Duties and Expectations:

• Keep your company vehicle clean, inside and out.
• Company vehicles should always have the appropriate fuel levels.
  • If you have the privilege of being assigned a company vehicle for transportation to drive to/from work, it is expected that fuel be put in company vehicles prior to the start of your scheduled shift each day.
• Keep your vehicle inventory stocked and organized
  • Including Materials, Invoices and other forms required to successfully complete scheduled jobs.
• Properly complete and turn in all paperwork, including packing slips and receipts associated with scheduled jobs.
• Be available for on-call rotation.
• Maintain a clean and professional appearance by wearing a company-issued uniform.
• Maintain a clean and safe driving record and operate the company vehicle with courtesy and respect for others.
• Establish good customer rapport to sell the right products and services.
  • Show up at your scheduled time every day, ready to work.
  • Be courteous, polite, and respectful of customers and their homes, at all times
  • Be coachable and have a willingness to learn and grow in your role.
  • Licensed with knowledge of local Plumbing codes and the ability to make accurate on-the-job applications.
  • Successful in soldering, pipe threading, fixture installation, gas leak testing, and repair.
  • Be organized and responsible.
  • Have good verbal, written, and technical communication skills.
  • Strong desire to be a better technician tomorrow than you are today.
  • A competitive individual contributor who also loves to win as a Team.

Skills for Success

• Show up at your scheduled time every day, ready to work.
• Be courteous, polite, and respectful of customers and their homes, at all times.
• Be coachable with a willingness to learn and grow in your role.
• Licensed with knowledge of local Plumbing codes and the ability to make accurate on-the-job applications.
• Successful in soldering, pipe threading, fixture installation, gas leak testing, and repair.
• Be organized and responsible.
• Have good verbal, written, and technical communication skills.
• Strong desire to be a better technician tomorrow than you are today.
• A competitive individual contributor who also loves to win as a Team.