PLM Support Engineer

ITMC Systems, Inc; Mentor (OH); Remote; USD 120,000 - 180,000; Full time

Job summary

ITMC Systems, Inc seeks an experienced 3DEXPERIENCE support engineer to provide ITAR-compliant assistance across the 3DEXPERIENCE suite. The role involves troubleshooting performance and integration issues and coordinating with business, development, and infrastructure teams to resolve incidents.

Responsibilities include monitoring logs, applying patches, upgrades, and maintaining documentation for audits, with emphasis on root cause analysis and preventive improvements.

Qualifications

• 5 - 8 years of experience.

Responsibilities

• Provide support for 3DEXPERIENCE application in an ITAR compliant environment.
• Troubleshoot application, performance, and integration issues across multiple 3DX modules.
• Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
• Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
• Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
• Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
• Maintain incident and resolution documentation for audits and knowledge sharing.
• Conduct root cause analysis and implement preventive measures.
• Candidate also should have MQL/TCL knowledge and experience.

Tools

CATIA

ENOVIA

MQL/TCL

Job description

Mentor, OH (Remote or in and around Plano, TX)

Key Responsibilities:

• 5 - 8 years of experience.
• CATIA and ENOVIA Experience, highly preferred.

Job Description :

• Provide support for 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
• Troubleshoot application, performance, and integration issues across multiple 3DX modules.
• Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
• Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
• Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
• Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
• Maintain incident and resolution documentation for audits and knowledge sharing.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Candidate also should have MQL/TCL knowledge and experience.