PLM Support Engineer

L&T Technology Services Limited; Plano (TX); On-site; USD 68,000 - 130,000; Full time

Benefits offered by this job

Paid Leave

Health Insurance

Group life insurance

Disability

401(K)

Job summary

L&T Technology Services in Plano, TX is seeking a skilled 3DEXPERIENCE specialist to support CATIA/ENOVIA workloads in an ITAR-compliant environment.

You will troubleshoot cross-module issues, ensure data security, and collaborate with business, development, and infrastructure teams. The role emphasizes incident handling, RCA, and preventive measures while participating in patching and upgrades to minimize downtime.

Qualifications

• Proficient in 3DEXPERIENCE suite with strong problem-solving skills.
• Knowledge of ITAR and corporate data security policies.
• Experience conducting root cause analyses (RCA) and preventive actions.
• Ability to coordinate with business, development, and infrastructure teams.
• Familiarity with MQL/TCL is preferred.

Responsibilities

• Provide support for 3DEXPERIENCE in ITAR-compliant environment.
• Troubleshoot application, performance, and integration issues across 3DX modules.
• Ensure data access complies with ITAR and security policies.
• Collaborate with cross-functional teams to resolve incidents.
• Monitor logs and user activity, identify error trends.
• Participate in patching, upgrades, and routine maintenance.
• Document incidents and resolutions for audits.
• Conduct RCA and implement preventive measures.

Skills

3DEXPERIENCE experience

ITAR/compliance understanding

Troubleshooting and incident mgmt

Cross-functional collaboration

Tools

CATIA

ENOVIA

3DEXPERIENCE

Job description

• CATIA and ENOVIA Experience, highly preferred.

Job Description:

• Provide support for 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
• Troubleshoot application, performance, and integration issues across multiple 3DX modules.
• Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
• Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
• Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
• Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
• Maintain incident and resolution documentation for audits and knowledge sharing.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Candidate also should have MQL/TCL knowledge and experience.

Paid Leave, Health Insurance, Group life insurance, Disability, 401(K)

The expected salary range for this position is between $67,500 to $1,30,000 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.