3DX PLM Support Engineer (L2/L3 Support)

TechDigital Group; Dearborn (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

TechDigital Group in Dearborn, MI, is seeking an experienced 3DX PLM Support Engineer (L2/L3) to provide Tier 2/3 support for 3DEXPERIENCE PLM applications, ENOVIA, and related integrations.

You will analyze incidents, perform root-cause analysis, coordinate with cross-functional teams, and ensure production stability and SLA adherence. 8–10 years IT experience and CAD/PLM domain knowledge preferred.

Qualifications

• Bachelor's degree required in engineering or IT.
• 8–10 years IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.
• ITIL certification preferred.

Responsibilities

• Provide L2/L3 support for 3DEXPERIENCE PLM applications and integrations.
• Analyze, troubleshoot, and resolve production incidents, user issues, and defects.
• Monitor application health, performance, and data integrity across environments.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with infrastructure, development, and stakeholders to resolve complex issues.
• Support Engineering BOM, MBOM, Change Management, and configuration processes.

Skills

SQL

REST APIs / Web Services

Linux/Unix

Log analysis

Production support

Analytical troubleshooting

Stakeholder management

Education

Bachelor's Degree in Engineering/CS/IT

Tools

3DEXPERIENCE

ENOVIA

CATIA

SAP integration

DevOps concepts

Job description

• 1. 3DX PLM
• 2. Catia
• 3. Delmia

3DX PLM Support Engineer (L2/L3 Support) – 8 to 10 Years Experience

Key Responsibilities

Application & Production Support

• Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.
• Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
• Monitor application health, performance, and data integrity across environments.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.

PLM Functional Support

• Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
• Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
• Support release management and promotion of objects across environments.
• Ensure compliance with PLM governance and business processes.

Integration & Data Support

• Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.
• Investigate integration failures and perform data validation and reconciliation.
• Support data migration, bulk load activities, and data correction exercises.
• Analyze logs and troubleshoot API/service-related issues.

System Administration Support

• Support user access management, roles, licenses, and security configurations.
• Assist in platform upgrades, patches, deployments, and environment maintenance activities.
• Perform system monitoring and capacity/performance analysis.
• Support backup, recovery, and system validation activities.

Service Management

• Manage incidents, service requests, problems, and changes using ITIL processes.
• Ensure SLA adherence and timely resolution of support tickets.
• Prepare support metrics, dashboards, and operational reports.
• Participate in on-call support and critical production issue management.

Required Technical Skills

Core 3DEXPERIENCE Expertise

• Strong experience with Dassault Systèmes 3DEXPERIENCE Platform.

Hands-on experience in:

• ENOVIA
• Product Structure Management
• Change Management
• Document Management
• Configuration Management
• Collaboration and Lifecycle Management

Technical Skills

• SQL and database troubleshooting.
• REST APIs, Web Services, and Integration troubleshooting.
• Linux/Unix environments.
• Log analysis and debugging.
• Production support methodologies and incident management.

PLM Domain Knowledge

• Product Lifecycle Management (PLM)
• Engineering Change Management
• BOM Management
• Product Development Processes
• Automotive or Manufacturing Industry experience

Preferred Skills

• Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
• Knowledge of CAD integrations (CATIA, NX, Creo).
• Experience with SAP integration.
• Exposure to Cloud-based deployments and DevOps practices.
• Experience with Teamcenter-to-3DX migration or coexistence environments.
• Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.

Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
• 8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.
• ITIL certification is preferred.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced production support environment.
• Experience collaborating with global teams and business users.
• Strong ownership and problem-solving mindset.

Nice-to-Have

• Automotive OEM experience.
• Experience supporting Ford GM Stellantis or similar manufacturing environments.
• Exposure to Agile and DevOps methods …​

Success Criteria

• High production stability and SLA compliance.
• Reduced incident recurrence through RCA initiatives.
• Improved user satisfaction and support responsiveness.
• Effective coordination between business, development, and infrastructure teams.