Playground Associate

Complete Playground; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Training & development

Wellness resources

Job summary

Complete Playground in New York City is seeking a friendly, energetic Associate to be the face of the venue at the front desk and help manage play areas. You will greet families, process admissions, supervise the playground, coordinate events, and help keep the facility clean and safe while delivering a warm, inclusive experience for children and neurodiverse families.

This hybrid role requires organization, reliability, and strong communication, with weekend, holiday, and occasional evening

Qualifications

• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a high-traffic, fast-paced environment.
• Friendly, patient, and approachable, especially with children and neurodiverse families.
• Proficient in basic computer systems (e.g., POS systems, Microsoft Office).
• Physical stamina to stand, move, and remain alert for extended periods.
• Must be able to lift up to 25lbs.
• Reliable and punctual with a strong sense of responsibility.
• Previous experience in customer service, reception, or working with children is preferred.

Responsibilities

• Greet families, manage check-ins, process payments, and handle admissions for play sessions, classes, and events.
• Oversee playground safety and monitor equipment while enforcing rules.
• Answer calls and emails; provide guidance on hours, services, and safety rules.
• Assist with bookings, scheduling, and check-ins for birthday parties and private events.
• Maintain an organized front desk and tidy playground; report maintenance issues.
• Respond to emergencies per policies and handle customer feedback professionally.
• Collaborate with teammates to ensure smooth daily operations and a welcoming experience.

Skills

Communication

Multitasking

Customer service

POS systems

Microsoft Office

Physical stamina

Reliability

Experience with children

Tools

POS systems

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Wellness resources

About Us

Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As the largest indoor playground in Manhattan, our facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge.

Overview:

We are seeking a friendly, energetic, and versatile individual to join our team as an Associate. In this hybrid role, you will be the face of Complete Playground at the front desk, as well as ensuring a safe, high-energy environment on the playground floor. The ideal candidate is organized, reliable, and able maintain a welcoming atmosphere for children and families; while seamlessly troubleshooting issues as they come up.

Key Responsibilities:

• Guest Relations & Admissions: Greet families with a warm demeanor, manage check-ins, process payments, and handle admissions for play sessions, classes, and special events.
• Playground Supervision: Oversee the play areas to ensure the safety and well-being of all guests, monitoring equipment and enforcing rules to prevent unsafe behavior.
• Communication: Answer phone calls and emails regarding facility hours, services, and policies; provide clear guidance to guests regarding safety rules and sensory space usage.
• Event Coordination: Assist with bookings, scheduling, and check-ins for birthday parties and private events.
• Facility Maintenance: Maintain an organized front desk and a tidy playground area, reporting any maintenance issues and ensuring the facility remains a clean, vibrant environment.
• Safety & Support: Respond promptly to emergencies or incidents in accordance with company policies and handle customer feedback or concerns with patience and professionalism.
• Team Collaboration: Work closely with colleagues to ensure smooth daily operations and a seamless experience for every family.

Qualifications:

• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a high-traffic, fast-paced environment.
• Friendly, patient, and approachable, especially when interacting with children and neurodiverse families.
• Proficient in basic computer systems (e.g., POS systems, Microsoft Office).
• Physical stamina to stand, move, and remain alert for extended periods.
• Must be able to lift up to 25lbs.
• Reliable and punctual with a strong sense of responsibility.
• Previous experience in customer service, reception, or working with children is preferred.
• Flexibility to work weekends, holidays, and occasional evenings as needed.