Indoor Play Gym Manager

RepPath; Jersey City (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Jersey City location

Job summary

Adventure Park in Jersey City is seeking an experienced Indoor Play Gym Manager to oversee daily operations, ensuring a safe, clean, and engaging environment for children and families.

You will lead staff, manage maintenance, supervise safety compliance, and drive revenue growth through outstanding customer service and targeted marketing initiatives.

This full-time role requires strong leadership, P&L oversight, and a passion for creating memorable experiences in a fast-paced facility.

Qualifications

• Minimum 3+ years of management experience in entertainment, recreation, childcare, or related facility management.
• Strong knowledge of child safety regulations and best practices in indoor play environments.
• Proven track record of managing P&L, budgets, and operational metrics.
• Excellent leadership and team management skills with ability to inspire and motivate staff.

Responsibilities

• Oversee all day-to-day operations of the indoor play facility, including opening/closing procedures.
• Develop and implement operational policies and procedures that ensure efficiency and safety.
• Monitor facility performance metrics and KPIs; prepare regular reports for senior management.
• Hire, train, and supervise staff members including supervisors, attendants, and cleaning crew.
• Ensure all staff comply with safety protocols and customer service standards.

Skills

Leadership

P&L management

Customer service

Safety compliance

Communication

Education

Bachelor's degree in Business or Management

High school diploma or equivalent

Tools

POS systems

Square POS

Customer management software

Job description

INDOOR PLAY GYM MANAGER Adventure Park - Jersey City, NJ

BASE $50,000 - $65,000

POSITION OVERVIEW

We are seeking an experienced and dynamic Indoor Play Gym Manager to oversee the daily operations of our indoor play facility at our Jersey City adventure park location. The successful candidate will be responsible for creating a safe, clean, and engaging environment for children and families while managing staff, maintaining equipment, ensuring compliance with safety standards, and driving revenue growth through excellent customer service and marketing initiatives.

KEY RESPONSIBILITIES

Operations & Management

• Oversee all day-to-day operations of the indoor play facility, including opening/closing procedures and
• Develop and implement operational policies and procedures that ensure efficiency and safety
• Monitor facility performance metrics and KPIs; prepare regular reports for senior management
• Manage inventory of equipment, supplies, and maintenance materials
• Hire, train, and supervise staff members including supervisors, attendants, and cleaning crew
• Conduct regular performance evaluations and provide ongoing professional development
• Ensure all staff comply with safety protocols and customer service standards
• Create positive work culture and manage staff scheduling to maintain adequate coverage

Safety & Compliance

• Maintain strict adherence to all local, state, and federal safety regulations and building codes
• Conduct daily safety inspections of all equipment, facilities, and play structures
• Implement and maintain comprehensive incident reporting and injury prevention protocols
• Stay current on OSHA requirements, CPR/First Aid certifications, and industry best practices
• Prepare and maintain documentation for insurance, licensing, and regulatory compliance

Maintenance & Facility Management

• Oversee regular maintenance and repair of play structures, equipment, and facility infrastructure
• Coordinate with vendors and contractors for specialized maintenance and repairs
• Maintain clean and sanitized play areas, restrooms, and common spaces; enforce hygiene standards
• Manage capital improvement projects and equipment upgrades as needed

Revenue & Business Development

• Drive membership sales and manage membership programs and promotions
• Manage birthday parties, private events, and group bookings
• Implement marketing initiatives to increase facility awareness and customer acquisition
• Monitor pricing strategies and develop promotional campaigns to maximize revenue
• Build relationships with corporate and educational institutions for group activities

Customer Service

• Ensure exceptional customer service and handle customer inquiries and complaints professionally
• Gather customer feedback and implement improvements based on suggestions
• Foster a welcoming and family-friendly atmosphere throughout the facility

REQUIRED QUALIFICATIONS

• 3+ years of management experience in entertainment, recreation, childcare, or related facility management
• Strong knowledge of child safety regulations and best practices in indoor play environments
• Proven track record of managing P&L, budgets, and operational metrics
• Excellent leadership and team management skills with ability to inspire and motivate staff
• Strong communication skills, both written and verbal
• Valid First Aid and CPR certification (or willingness to obtain)
• High school diploma or equivalent; Bachelor's degree in Business, Management, or related field

preferred

PREFERRED QUALIFICATIONS

• Experience in adventure parks, theme parks, or similar recreational facilities
• Experience with POS systems and customer management software
• Background in marketing or business development
• Knowledge of New Jersey regulations for children's facilities
• Experience with Square POS system

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds regularly
• Ability to stand, walk, and navigate the facility for extended periods
• Ability to respond quickly to emergency situations
• Comfortable working in an energetic, sometimes noisy environment

COMPENSATION & BENEFITS

• Competitive salary ($50,000 - $65,000 annually, based on experience)