Complete Playground Supervisor

COMPLETE PLAYGROUND INC; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Wellness resources

Job summary

COMPLETE PLAYGROUND INC in New York City seeks a friendly, energetic Associate to be the face of the playground at the front desk, greet families, and manage admissions while ensuring a safe, high-energy environment.

You will handle check-ins, process payments, answer questions about hours, classes, and events, supervise play spaces, and collaborate with a small team to maintain a welcoming, inclusive space for children and neurodiverse families.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a high-traffic environment.
• Friendly, patient, and approachable with children and families, including neurodiverse individuals.
• Proficient in basic computer systems (POS, MS Office).
• Physical stamina to stand and move for extended periods; able to lift up to 25 lbs.
• Reliable and punctual with strong sense of responsibility.
• Previous experience in customer service, reception, or working with children preferred.
• Willingness to work weekends, holidays, and some evenings.

Responsibilities

• Admissions/Front Desk: Greet families, manage check-ins, process payments, and handle admissions for sessions, classes, and events.
• Maintain an organized front desk and perform light cleaning (wipe counters, sweep floors).
• Answer calls and emails about hours, services, and policies; guide safety rules and sensory space usage.
• Assist with bookings, scheduling, and check-ins for parties and private events.
• Oversee play areas to ensure safety and well-being of guests; enforce rules.
• Organize and tidy playground areas; report maintenance issues; keep facility clean and vibrant.
• Respond promptly to emergencies or incidents per policy and manage customer feedback with professionalism.
• Collaborate with team to ensure smooth daily operations and a welcoming experience for families.

Skills

Excellent communication

Multitasking

Friendly & approachable

POS systems familiarity

Microsoft Office

Physical stamina

Reliable & punctual

Customer service experience

Tools

POS systems

Microsoft Office

Job description

Benefits

• Employee discounts
• Flexible schedule
• Wellness resources

About Us Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As the largest indoor playground in Manhattan, our facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top‑night sensory space designed to help children relax and recharge.

Position

Supervisor

Overview

We are seeking a friendly, energetic, and versatile individual to join our team as an Associate. In this role, you will be the face of Complete Playground at the front desk, ensuring a safe, high‑energy environment and maintaining the playground floor. The ideal candidate is organized, reliable, and able to maintain a welcoming atmosphere for children and families while troubleshooting issues as they arise.

Key Responsibilities

• Admissions/Front Desk: Greet families, manage check‑ins, process payments, and handle admissions for play sessions, classes, and special events.
• Maintain an organized front desk, restocking items and performing light cleaning duties such as wiping counters and sweeping floor.
• Communication/Front Desk: Answer phone calls and emails regarding facility hours, services, and policies; provide clear guidance on safety rules and sensory space usage.
• Event Support/Front Desk: Assist with bookings, scheduling, and check‑ins for birthday parties and private events.
• Playground Supervision/Floor: Oversee the play areas to ensure safety and well‑being of all guests, monitoring equipment and enforcing rules to prevent unsafe behavior.
• Facility Maintenance/Floor: Organize and tidy all playground areas, report maintenance issues, and keep the facility clean and vibrant.
• Safety & Support: Respond promptly to emergencies or incidents per company policies and handle customer feedback or concerns with patience and professionalism.
• Team Collaboration: Work closely with colleagues to ensure smooth daily operations and a seamless experience for every family.

Qualifications

• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a high‑traffic, fast‑paced environment.
• Friendly, patient, and approachable, especially when interacting with children and neurodiverse families.
• Proficient in basic computer systems (e.g., POS systems, Microsoft Office).
• Physical stamina to stand, move, and remain alert for extended periods.
• Must be able to lift up to 25 lbs.
• Reliable and punctual with a strong sense of responsibility.
• Previous experience in customer service, reception, or working with children is preferred.
• Flexibility to work weekends, holidays, and occasional evenings as needed.