Promotions & Guest Services Associate

Isleta Resort & Casino; Albuquerque (NM); On-site; USD 28,000 - 40,000; Full time

Job summary

Isleta Resort & Casino seeks a Guest Services Representative to greet guests and respond to inquiries about current, ongoing, and upcoming promotions, events, and entertainment. You will uphold World Class Guest Service standards and assist in delivering exceptional guest experiences.

Responsibilities include managing guest profiles, processing promotions and tickets, supporting events, and maintaining a welcoming atmosphere while handling cash transactions with accuracy and courtesy.

Qualifications

• High School Diploma or GED preferred.
• Three months of cash handling experience preferred.
• Proficient in English communication and guest interactions.

Responsibilities

• Greet guests and respond to inquiries about promotions, events, and entertainment.
• Create and manage guest member profiles in club data systems.
• Validate and redeem coupons and vouchers for events and promotions.
• Assist in setting up special events and promotions.
• Maintain a welcoming atmosphere with courteous service.

Skills

Customer service

Communication

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Hold My Ticket

Patron Management Database

Job description

Isleta Resort & Casino seeks a Guest Services Representative to greet guests and respond to inquiries about current, ongoing, and upcoming promotions, events, and entertainment. You will uphold World Class Guest Service standards and assist in delivering exceptional guest experiences.

Responsibilities include managing guest profiles, processing promotions and tickets, supporting events, and maintaining a welcoming atmosphere while handling cash transactions with accuracy and courtesy.