Players Club Guest Experience Specialist

Rosie’s Gaming and Colonial Downs; Emporia (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Rosie’s Gaming Emporium in Emporia, VA is hiring a Players Club Representative. You will handle money verifications, jackpots, ticket redemptions, and customer interactions while complying with regulations. The role may require long hours, nights, weekends, and holidays.

Requires a high school diploma, cash handling experience, and Virginia Racing Commission License. Strong communication and organizational skills are essential for excellent guest service.

Qualifications

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Combination of education and experience may be considered.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Perform verifications on loose and bundled money, coin transactions and check cashing.
• Process jackpots, cash checks, cash advances, and redeem gaming tickets for cash.
• Safeguard assets and adhere to internal controls, policies, and regulatory requirements.
• Maintain and be accountable for funds entrusted on shifts.
• Monitor for fraud and counterfeit currency or tickets; balance funds and prepare reconciliations.
• Ensure cash inventory and keys are secured; record transactions in the system.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Idea communication

Cash handling

Regulatory compliance

Microsoft Office

Cash management systems

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Cash management systems

Job description

Rosie’s Gaming Emporium in Emporia, VA is hiring a Players Club Representative. You will handle money verifications, jackpots, ticket redemptions, and customer interactions while complying with regulations. The role may require long hours, nights, weekends, and holidays.

Requires a high school diploma, cash handling experience, and Virginia Racing Commission License. Strong communication and organizational skills are essential for excellent guest service.