Player Support Specialist — iGaming, 24/7 Shifts

SkillOnNet; New Jersey; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Salary package

Medical insurance

Corporate gatherings

Job summary

SkillOnNet is a leading iGaming entertainment provider, supporting players across multiple brands with a high-quality, trusted experience. The Customer Service Representative will handle account, product, and gameplay inquiries with a clear, professional, player-focused approach in a fast-paced, 24/7 shift-based setting.

Experience in customer service is welcomed, and in-house training is provided. The role emphasizes effective communication, problem resolution on first contact, and a strong

Qualifications

• Proven customer service experience is welcomed but not mandatory since training is provided

Responsibilities

• Communicate with customers in their designated language
• Maintain high quality and accuracy in responses
• Resolve issues on first contact where possible
• Handle inquiries via Webchat, Email, and Phone
• Escalate requests when needed
• Investigate player concerns thoroughly
• Promote safer gaming practices
• Stay up-to-date on rules and licensing needs
• Contribute to team goals and performance
• Participate in onboarding programs

Skills

Customer service

Communication

Active listening

Touch typing

Job description

SkillOnNet is a leading iGaming entertainment provider, supporting players across multiple brands with a high-quality, trusted experience. The Customer Service Representative will handle account, product, and gameplay inquiries with a clear, professional, player-focused approach in a fast-paced, 24/7 shift-based setting.

Experience in customer service is welcomed, and in-house training is provided. The role emphasizes effective communication, problem resolution on first contact, and a strong