Customer Service Representative – New Jersey, United States

SkillOnNet; New Jersey; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Excellent work environment

Attractive salary package

Monthly incentive Bonus

Monetary vouchers for special occasions

Fully equipped kitchen

Medical insurance plan options

Pension plan options

Exciting company activities

Casual Dress Code

Job summary

SkillOnNet is hiring a Customer Service Representative in New Jersey. In this role, you will interact with customers, assist them with inquiries, and ensure a vibrant client experience. The company offers comprehensive training, making it suitable for those with or without prior experience.

Benefits include a competitive salary package, bonuses, and opportunities for professional advancement within a leading iGaming organization. A supportive, family-oriented culture with exciting company activities awaits you.

Qualifications

• Proven customer service experience is welcomed but not mandatory as in-house training is provided.
• Ability to adapt and respond to diverse customer needs.
• Demonstrates high levels of trustworthiness in handling sensitive customer data.

Responsibilities

• Effectively communicate with customers in their designated language.
• Provide an outstanding client experience and resolve issues on first contact.
• Respond to client inquiries via Webchat, Email, and Phone in a timely manner.
• Contribute to collective effort by achieving necessary results.

Skills

English fluency

Strong communication skills

Customer orientation

Active listening skills

Computer proficiency

Ability to work under pressure

Accountability

Conscientiousness

Job description

Job Description

As a Customer Service Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

What we are looking for:

• English fluency
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Monthly incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.