Gaming Player Support Specialist | Flexible Hours
Pala Interactive
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Job summary
Boyd Gaming Corporation is seeking a Player Support Representative to be the front-line for our gaming customers on the NJ and Canadian online platforms. You will handle inquiries by phone, chat, and email, ensuring courteous service and compliance with regulations.
Based in Egg Harbor Township, this full-time role requires English fluency, strong computer skills, and the ability to work flexible schedules.
Qualifications
- Must speak, read, and write in English.
- Complete schedule flexibility is required.
- Knowledge of poker and casino games is preferred, but willing to train.
- Knowledge of Sportsbetting and/or sports enthusiast is preferred but not required.
- Comfortable with both inbound and outbound contacts via chat, email, and phones.
- Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices.
- Must be computer literate and able to navigate through several programs and internet tabs efficiently.
Responsibilities
- Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms.
- Assist with navigation through our site, new customer sign-ups and promotion inquiries.
- Escalate cases to Payments & Security team when necessary.
- Work independently without constant supervision.
Skills
Tools
Job description
Boyd Gaming Corporation is seeking a Player Support Representative to be the front-line for our gaming customers on the NJ and Canadian online platforms. You will handle inquiries by phone, chat, and email, ensuring courteous service and compliance with regulations.
Based in Egg Harbor Township, this full-time role requires English fluency, strong computer skills, and the ability to work flexible schedules.
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