Player Support Representative

GamblingCareers.com; Tulsa (OK); On-site; USD 37,000 - 58,000; Full time

Job summary

Aristocrat seeks a Player Support Representative to deliver outstanding support to players and ensure a remarkable gaming experience. You will join a collaborative team where your efforts directly influence player happiness and our growth.

This role focuses on efficient resolution across channels and adherence to quality standards. The position runs 3 pm–midnight, Monday through Friday, with duties spanning live chat, email, and calls, plus troubleshooting on devices, VIP communications, and

Qualifications

• 0-2 years of customer support or call center experience preferred.
• Be at least 21 years of age with a high school diploma or equivalent.
• Strong problem-solving skills and the ability to resolve issues efficiently.
• Excellent written and verbal communication skills.
• Customer-first approach with strong interpersonal skills.
• Experience troubleshooting computers, tablets, and mobile devices is a plus.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services.
• Troubleshoot technical issues across computers, tablets, and mobile devices.
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify, advance, and provide feedback on service issues or customer concerns.
• Maintain strict customer confidentiality and data security standards.
• Uphold internal processes and protocols.
• Meet daily performance targets (approximately 70 customer contacts across channels).
• Adhere to SLAs, including responding to chats and calls within 45 seconds.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Typing 90+ WPM

Job description

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position will be 3 pm to midnight, Monday through Friday

What You’ll Do

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold what we value and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

• 0-2 years of customer support or call center experience preferred
• Be at least 21 years of age
• High school graduate or equivalent experience required; some college coursework preferred
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with strong grammar, typing, and data entry accuracy
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management skills
• Capacity to excel in a dynamic, high-demand setting
• Previous technical support experience is a plus

Cette description de poste a pu être révisée et améliorée à l’aide d’outils d’assistance basés sur l’intelligence artificielle afin d’en accroître la clarté, la cohérence et l’inclusivité. Tout le contenu final, les exigences du poste et les décisions d’embauche demeurent soumis à l’examen et à l’approbation de personnes responsables chez Aristocrat.

Philosophie de rémunération

Nous offrons un programme complet de rémunération et d’avantages sociaux conçu pour demeurer concurrentiel sur le marché, soutenir votre bien‑être et reconnaître votre contribution à notre réussite. Notre approche repose sur un principe de rémunération au rendement qui récompense l’impact individuel. Votre programme de rémunération sera déterminé en fonction de facteurs tels que vos compétences, votre expérience, vos qualifications et votre lieu de travail.

Selon votre poste et votre lieu de travail, vous pourriez être admissible à des primes et incitatifs annuels, à des avantages liés à la santé et au bien‑être, à des congés rémunérés, à des régimes de retraite, à une couverture d’assurance ainsi qu’à d’autres avantages locaux ou prévus par la loi.

Les détails précis de la rémunération et des avantages associés à ce poste seront discutés au cours du processus de recrutement.