Player Services Supervisor (Grave)

Cowlitz Indian Tribe; Ridgefield (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

Ilani Casino Resort, operated by the Cowlitz Indian Tribe, seeks a Cage Supervisor to lead guest service and ensure accurate ticket redemption, check cashing, and player services. The role involves supervising staff, enforcing internal controls, and maintaining positive guest and team relationships.

Responsibilities include scheduling, training, and handling sensitive money and regulatory compliance. The ideal candidate has strong interpersonal skills, cash handling experience, and the ability

Qualifications

• High School Diploma or GED or equivalent.
• Excellent interpersonal skills with a customer-first mindset.
• Basic computer and cash-handling proficiency.
• Ability to work varied shifts and in a smoking environment.
• Strong attention to detail and accurate money handling.
• Ability to supervise and train others.

Responsibilities

• Promotes superior guest service and positive culture.
• Enforces internal controls and regulatory compliance.
• Monitors staffing levels and assists in scheduling.
• Assist Cage Shift Manager with training and supervision.
• Manage guest and employee issues with professionalism.
• Occasionally fill in as Cage Shift Manager in their absence.

Skills

Interpersonal skills

Cash handling

Customer service

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Supervises others while delivering exceptional guest service while meeting guest Slot Ticket Redemption, Chip Redemption, Check Cashing and Player Services.

Primary Duties and Responsibilities:

• Promotes superior guest service.

• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.

• Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls to safeguard the company’s assets.

• Ensures compliance with Gaming Regulations and other Federal/State agencies

• Assists in monitoring business demands and makes necessary scheduling and staffing adjustments.

• Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees.

• Promotes superior Guest service to both Internal and External Guests.

• Establishes and maintains positive working relationships with all departments.

• Handles guest service and employee related issues with composure and professionalism

• Assumes the responsibilities of the Cage Shift Manager in his/her absence.

• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.

• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• Must possess excellent interpersonal skills with an ability to foci ss a supportive and enabling team environment.

• Basic computer input skills.

• Previous money-handling experience.

• Ability to stand for extended periods of time.

• Outstanding organizational skills required as well as strong written and verbal skills.

• Must demonstrate strong attention to detail and high degree of accuracy.

• Must be able lift, push, pull up to 40 lbs.

• Must be able to work various shifts and flexible hours.

• Must be capable of interacting with the public in a highly professional and positive manner.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Work Shift:

Grave (United States of America)

Wages:

This role offers a starting wage of $25.01 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That’s opportunity!