Player Services Supervisor (Grave)

ilani, Inc.; Ridgefield, Northern (WA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

ilani, Inc. in Ridgefield, Washington, is seeking a Player Services Supervisor (Grave) to lead a team while delivering exceptional guest service.

This full-time grave shift role requires supervising staff, enforcing regulatory controls, and maintaining accurate cash handling during slot ticket and chip redemptions. You will train and coach Cage staff, collaborate with departments, handle guest and employee issues professionally, and step in for the Cage Shift Manager when needed.

Qualifications

• High School Diploma / GED or equivalent.
• Excellent interpersonal and guest-service skills.
• Ability to stand for extended periods and lift up to 40 lbs.
• Previous money-handling experience.

Responsibilities

• Promotes superior guest service.
• Maintains a positive culture per Spirit values and Core Values of ilani.
• Enforces casino regulatory rules and internal controls to safeguard assets.
• Ensures compliance with gaming regulations.
• Assists in scheduling and staffing adjustments as needed.
• Assists Cage Shift Manager with training and supervision of staff.
• Establishes positive relationships with all departments.
• Handles guest and employee issues with professionalism.
• Acts as Cage Shift Manager in absence.
• Willing to work the Grave shift and flexible hours.

Skills

Interpersonal skills

Guest service orientation

Team leadership

Attention to detail

Verbal communication

Education

High School Diploma or GED

Job description

EU Cookie Policy MessageYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Player Services Supervisor (Grave) page is loaded## Player Services Supervisor (Grave)locations: ilanitime type: Full timeposted on: Posted Todayjob requisition id: R-04899**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:**https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5381.htmld**Pledge for Success:**We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.**Position Summary:**Supervises others while delivering exceptional guest service while meeting guest Slot Ticket Redemption, Chip Redemption, Check Cashing and Player Services.**Primary Duties and Responsibilities:*** Promotes superior guest service.* Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.* Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls to safeguard the company's assets.* Ensures compliance with Gaming Regulations and other Federal/State agencies* Assists in monitoring business demands and makes necessary scheduling and staffing adjustments.* Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees.* Promotes superior Guest service to both Internal and External Guests.* Establishes and maintains positive working relationships with all departments.* Handles guest service and employee related issues with composure and professionalism* Assumes the responsibilities of the Cage Shift Manager in his/her absence.* Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.* Performs other related duties as assigned.**Minimum Qualifications:*** High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).* Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.* Basic computer input skills.* Previous money-handling experience.* Ability to stand for extended periods of time.* Outstanding organizational skills required as well as strong written and verbal skills.* Must demonstrate strong attention to detail and high degree of accuracy.* Must be able lift, push, pull up to 40 lbs.* Must be able to work various shifts and flexible hours.* Must be capable of interacting with the public in a highly professional and positive manner.* Must be willing to work in a smoking environment.* Must be willing to adhere to company health and safety measures.**Work Shift:**Grave (United States of America)**Wages:**This role offers a starting wage of $25.01 per hour. Candidates with relevant experience may be placed higher within the established pay range.