PLAYER SERVICES ASSISTANT SHIFT MANAGER (FT)

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Annual performance bonus

Job summary

Cactus Petes Resort Casino is seeking a Casino Services Supervisor to safeguard company assets and oversee operations. This role involves coaching team members, maintaining guest service levels, and ensuring compliance with regulations.

Applicants should possess strong cash handling experience, computer skills, and a minimum of two years in a casino environment. A high school diploma is required, while an associate’s degree is preferred.

Qualifications

• Prior cash handling experience required.
• Must be able to read, write, and understand English.
• Minimum of two years Casino experience.

Responsibilities

• Safeguard company assets and oversee Casino Services operation.
• Coach and develop team members for improved performance.
• Maintain a high level of guest service and communication.

Skills

Cash handling experience

Computer skills

English proficiency

Mathematical skills

Education

High School Diploma or GED

Associate’s degree in Business or similar

Tools

POS systems

Microsoft Programs

Job description

Job Summary

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Key Responsibilities

• Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed.
• Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Coach, monitor, and develop team members for improved performance.
• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
• Responsible for the movement and protection of company funds.
• Maintain communication with all departments, Team Members and guests to ensure positive experiences.
• Schedule staff based on business demand.
• Oversee credit and collection functions of Casino Services.
• Maintain a high level of personal integrity and moral conduct free of questionable association.
• Maintain a neat, clean and professional appearance.
• May perform duties in any functional area of the Casino Services department.
• Provide leadership to all Casino Services Team Members.
• Provide consistent positive counseling to all Casino Services Team Members.
• Make a positive contribution to the development of Casino Services Team Members and the department as a whole.
• Implement and maintain a working knowledge of the Cactus Petes System of Internal Controls as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.

Qualifications

• Prior cash handling experience required.
• Prior experience with computer required. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Must be able to read, write and understand English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.
• High School Diploma or GED required.
• Associate’s degree in Business, Finance, Hospitality or similar area preferred.
• Minimum of two (2) years Casino experience and a minimum of one (1) year in the casino Cage or Casino Services or Player’s Club with one (1) year of supervisory experience.

Company Commitment

We’re committed to values like diversity and sustainability—for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

Equal Opportunity Employer