CASINO SERVICES REPRESENTATIVE (FT)

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off (varies by policy)

Job summary

Cactus Petes Resort Casino in Jackpot, NV is seeking a front-line guest services associate. The role emphasizes outstanding guest services, cash handling, POS operations, and data entry in a fast-paced casino environment.

Starting salary is $16.50 per hour, with potential for growth and benefits such as medical coverage and 401(k) matching. Must be 21+ and able to pass licensing requirements; previous casino experience is a plus.

Qualifications

• Must be at least 21 years of age.
• Prior cash handling experience preferred.
• Prior experience with computer required.
• Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Ability to read and interpret documents in English and communicate clearly in English.

Responsibilities

• Provide outstanding guest service to internal and external guests.
• Redeem coins, tickets, chips and cash guest checks; manage membership data.
• Enter membership information into computer and assist with event codes.
• Assist Marketing promotions and guest events and support back office as needed.
• Respond to guest requests and resolve issues promptly.

Skills

Cash handling

Data entry

POS systems

Microsoft programs

English proficiency

Education

High School Diploma or GED

Tools

POS

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• To provide outstanding guest service, both internal and external.
• Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties.
• Adhere to established department and property policies and procedures regarding guest service standards.
• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty.
• Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos.
• Redeem coins, tickets, chips and cash guest checks.
• Maintain and assure the proper handling and routing of all paperwork.
• Assist guests in completing mychoice.
• Enter membership information into computer.
• Perform data entry for current events into event codes.
• issue replacements cards for guests.
• Assist in Marketing promotions and player events involving the promotions department and mychoice.
• Assist members with point redemption for cash back and if available, various merchandise.
• Support back office, Casino Services Manager, Executive Hosts and Marketing Department.
• Resolve any guest problem or perceived inconvenience both positive and negative in nature.
• Assist in meeting arriving bus groups.
• Act as “Sales Representative” and central information center for the property, usually being the first contact by guests.
• Conduct paging in Casino when requested.
• Provide complimentaries when play warrants.
• Be familiar with the safe handling of cleaning product, equipment, and supplies.
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Prior cash handling experience preferred.
• Prior experience with computer required.
• Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.
• High School Diploma or GED preferred.
• This job has no supervisory responsibilities.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to very loud.
• Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY

Starting at $16.50 Based on experience