Hotel Front Desk

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Day-one medical coverage

Annual performance bonus

Job summary

A leading entertainment company in Pennsylvania is seeking motivated individuals for a guest service role. Responsibilities include assisting guests with inquiries, managing calls, and handling cash transactions. Ideal candidates will have customer service experience and be comfortable with basic computer systems. This is an opportunity to work in a fast-paced environment and be part of a fun team dedicated to excellent service.

Qualifications

• Must have a High School Diploma or equivalent.
• Prior cash handling and customer service experience preferred.
• Age requirement: Must be at least 17 years old.

Responsibilities

• Complete job tasks in a timely manner according to department standards.
• Greet guests warmly and assist with inquiries.
• Manage incoming calls professionally and direct them appropriately.
• Maintain cleanliness and organization in the work area.

Skills

Cash handling

Customer service

Microsoft Programs

Data entry

Education

High School Diploma or equivalent

Tools

POS systems

Windows

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Job Tasks must be finishedin a timely manneraccording to department standards
• Adhere to department and property policies and proceduresregardingguest service standards.
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
• Greet guests with a smile and pleasant dispositionin a timely manner.
• Date‑stamp, sort, and rack incoming mail and messages.
• Keeprecordof room availability and guest’s accounts, manually or by computer.
• Computebill, collectpayment, and makechangefor guests.
• May post and correct charges to guest’s folios (bills).
• Make and confirm room reservations forguests.
• Assistin the group salesefforts as specified by Hotel Leadership.
• Complete all necessary reports as assigned by your supervisor.
• Answer all incoming calls routed to the operator in a knowledgeable and professional manner; Alert other operators to calls holding.
• Direct calls to the proper extension.
• Make paging announcements in a clear and professional manner.
• Establishaccurateaccounts for players based on data entry guidelines, issue cards and explain the program to them.
• Update accounts with information changes and obtain missing information on player accounts.
• Answer questions about theMyChoiceprogram, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions.
• Familiar with menu items, pricing, hours of operation and current specials with daily operations.
• Keepareaneat,cleanand stocked with necessary supplies, including Hotel Lobby.
• Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner.
• Always conduct oneself in a manner that reflects a positive professional image.
• Must be able to gain knowledge of the different coupons andexpirationdates.
• Assistwith training new team members until they are proficient and exceed Cactus Petes Casino Standards.

Requirements

• High School Diploma or equivalent preferred.
• Prior cash handling experience preferred.
• Prior experience with computerrequired. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Must be 17 years of age.