FRONT DESK & PBX CLERK

ViziRecruiter,LLC.; Brittains Corner (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Pennsylvania seeks a dedicated team member to provide exceptional customer service. The role involves handling cash transactions, greeting guests, and assisting in room bookings. Candidates should have a high school diploma, cash handling experience, and proficiency with computer systems. Join a fast-paced environment with opportunities for career growth and performance bonuses.

Qualifications

• High School Diploma or equivalent preferred.
• Prior cash handling experience preferred.
• Experience with computer and Microsoft Programs required.
• Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.

Responsibilities

• Finish job tasks timely according to department standards.
• Greet guests with a smile and maintain a pleasant disposition.
• Collect payment and compute bills for guests.
• Assist with training new team members.
• Date-stamp, sort, and rack incoming mail and messages.
• Keep records of room availability and guests’ accounts, by hand or computer.
• Compute bills, collect payments, and make change for guests.
• May post and correct charges to guests’ folios.
• Make and confirm room reservations for guests.
• Assist in group sales efforts as directed by Hotel Leadership.
• Complete all reports assigned by your supervisor.
• Answer incoming calls in a knowledgeable and professional manner; notify other operators of calls on hold.
• Direct calls to the proper extension.
• Make paging announcements clearly and professionally.
• Establish accurate player accounts, issue cards and explain the MyChoice program.
• Update accounts with information changes and obtain missing data.
• Answer questions about MyChoice, packages, transportation, parking, facilities, hotels, restaurants, shopping, travel directions, events and promotions.
• Be familiar with menu items, pricing, hours, and current specials for daily operations.
• Keep area neat, clean, and stocked with supplies including Hotel Lobby.
• Turn in cash and accounting paperwork properly, neatly.
• Always conduct oneself with a positive professional image.
• Gain knowledge of coupons and expiration dates.
• Assist training of new team members to exceed established standards.

Skills

Cash handling

Microsoft Programs

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

POS systems

Windows

Windows

Internet

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Job tasks must be finished in a timely manner according to department standards
• Adhere to department and property policies and procedures regarding guest service standards.
• This is a uniformed position, which requires that team members are in compliance with uniform appearance standards while on duty.
• Greet guests with a smile and pleasant disposition in a timely manner.
• Date‑stamp, sort, and rack incoming mail and messages.
• Keep record of room availability and guests’ accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• May post and correct charges to guests’ folios (bills).
• Make and confirm room reservations for guests.
• Assist in the group sales efforts as specified by Hotel Leadership.
• Complete all necessary reports as assigned by your supervisor.
• Answer all incoming calls routed to the operator in a knowledgeable and professional manner; alert other operators to calls holding.
• Direct calls to the proper extension.
• Make paging announcements in a clear and professional manner.
• Establish accurate accounts for players based on data entry guidelines, issue cards and explain the program to them.
• Update accounts with information changes and obtain missing information on player accounts.
• Answer questions about the MyChoice program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions.
• Familiar with menu items, pricing, hours of operation and current specials with daily operations.
• Keep area neat, clean and stocked with necessary supplies, including Hotel Lobby.
• Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner.
• Always conduct oneself in a manner that reflects a positive professional image.
• Must be able to gain knowledge of the different coupons and expiration dates.
• Assist with training new team members until they are proficient and exceed Cactus Petes Casino Standards.

Requirements

• High School Diploma or equivalent preferred.
• Prior cash handling experience preferred.
• Prior experience with computer required.
• Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Must be 17 years of age.