Player Services Cage Assistant Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness programs

401(k) matching

Paid time off

Annual performance bonus

Job summary

A leading entertainment company in Indiana, PA is seeking staff who excel in customer service and supervision. The role includes monitoring performance, ensuring compliance with budgets, and providing exceptional service to guests. Candidates must have a high school diploma, strong communication skills, and proficiency in Microsoft Office. The position requires flexibility to work various shifts. Benefits include competitive pay and a comprehensive rewards package.

Qualifications

• Must be at least 18 years of age.
• Requires customer service-related experience or equivalent education.
• Flexible to work various shifts including holidays and weekends.

Responsibilities

• Provide guidance and supervision to department staff.
• Monitor achievements of performance and profit objectives.
• Support compliance with departmental budgets.
• Demonstrate superior customer service.
• Verifies vault accountability at end of shift.
• Assist with currency transaction reports and vault accountability.
• Verify main bank and cashier drawers and review transaction logs.

Skills

Customer service orientation

Verbal communication skills

Written communication skills

Proficiency in Microsoft Office

Problem resolution skills

Education

High school diploma/GED

1-2 years customer service experience

Tools

Microsoft Office applications

Office machines (jet sort, coin roller)

10-key by touch

Credit card cash advance systems

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports to guest inquiries and reports issues to Manager for guest recovery.
• Assists in preparing/review of currency transactions reports.
• Verifies vault accountability at end of shift.
• Assists with verification of credit line availability.
• Assists with review of multiple transactions logs for accuracy.
• Responsible for verification of main bank and window cashier drawers.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma/GED; or one to two years customer service‑related experience, or equivalent combination of education and experience.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10‑key by touch, credit card cash advance systems).
• Must be willing to work at multiple casino locations.