Player's Club Rep (Guest Service)

Seminole Casino Hotel Immokalee; Immokalee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Casino Hotel Immokalee is seeking a friendly Guest Club signup associate to grow our Players Club program. You will greet guests, sign up qualified customers, and maintain accurate member information.

This role requires strong data entry skills, excellent English communication, and the ability to work under pressure in a fast-paced casino environment. Training on the player tracking system will be provided.

Qualifications

• Must be able to sign up qualified customers for the Players Club.
• Excellent data entry accuracy and attention to detail.
• Strong customer service and communication skills.
• Ability to communicate effectively in English with guests.
• Team player who works well in a fast-paced environment.

Responsibilities

• Sign up qualified customers for the Players Club.
• Greets and interacts with guests courteously and professionally.
• Promote Seminole Classic Casino to guests with enthusiasm.
• Deliver a service level that makes guests want to return.
• Go above and beyond to support organizational goals.
• Present a professional image with an outgoing personality.
• Understand and explain Players Club benefits.
• Maintain up-to-date knowledge of player tracking system, promotions, events, and property information.
• Create and issue Players Club cards and promote related programs.
• Communicate effectively with guests in English.
• Maintain data-entry integrity and protect rewards and credit lines.
• Work as part of a team and handle inquiries under pressure.
• Adhere to Gaming Commission Regulations and tribal policies.
• Other duties as assigned.

Skills

Outgoing personality

Data entry

Customer service

English communication

Team player

Tools

Player tracking system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Solicits and identifies new gaming guests for the Players Club program. Maintains customer information assuring the highest standards of data entry.

Essential Duties And Responsibilities

• May include but are not limited to: * Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club.* Greets and interacts with guests in the casino in a courteous and professional manner.* Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner.* Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.* Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.* Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.* Must have a thorough understanding of the Player’s Club benefits.* Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.* Creates and issues Player’s Club cards and promotes the program and related promotions.* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.* Maintains integrity of database by following precise standards of data entry.* Ensures the protection of customer’s rewards and credit lines.* Must be able to work as a team.* Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner.* Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.* Other duties as assigned.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.