Guest Experience Specialist, Players Club

Hard Rock Hotel & Casino Ottawa; Wyoming; Vor Ort; USD 27.000 - 38.000; Teilzeit

Zusammenfassung

Seminole Brighton Bay Hotel & Casino invites energetic team members to join our Players Club department, soliciting and identifying new gaming customers and enrolling them on the floor or PC desk. You will maintain accurate customer data, greet guests, and explain benefits of the Players Club, while upholding policy standards and providing prompt service.

The role is hourly with opportunities to promote promotions, handle guest inquiries, and assist with drawings in a vibrant casino environment.

Qualifikationen

• High School Diploma/GED or equivalent work experience required.
• Previous customer service experience, telemarketing or retail sales experience preferred.
• Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.
• Must possess excellent interpersonal skills.
• Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.
• Typing skills required with a minimum of at least 25 words per minute.
• Previous computer experience required including data entry.

Aufgaben

• Maintaining customer information.
• Assuring the highest standards of data entry.
• This is an hourly position TIPS may not be accepted.
• Greet guests as they arrive and thank them as they leave.
• Demonstrate exceptional guest courtesy to both internal and external customers with every interaction, whether in person or by telephone.
• Provide timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor.
• Enter customer data timely, accurately and adhere to company rules and guidelines.
• Redeem customer points for rewards, gifts, and etc.
• Assist guest with promotional offers as received via direct mail or other advertising.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
• Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/special events/offers change or are updated.
• Resolve problem situations for our players immediately.
• Handle crowd control effectively with consideration for our guests.
• Announce drawings, events and special promotions on the public address system.
• Execute/assist with drawings and promotions as directed.
• Keep informed on how machines operate and be able to explain the operation of all gaming activities to guest.

Kenntnisse

Customer service

Data entry

Typing (25 wpm)

Communication skills

Ausbildung

High School Diploma/GED

Tools

CRM software

Jobbeschreibung

Seminole Brighton Bay Hotel & Casino invites energetic team members to join our Players Club department, soliciting and identifying new gaming customers and enrolling them on the floor or PC desk. You will maintain accurate customer data, greet guests, and explain benefits of the Players Club, while upholding policy standards and providing prompt service.

The role is hourly with opportunities to promote promotions, handle guest inquiries, and assist with drawings in a vibrant casino environment.