Guest Experience & Player Club Sign-Up Specialist

005 Seminole Casino Coconut Creek; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

005 Seminole Casino Coconut Creek is seeking team members to engage guests with courteous, professional service on the casino floor and to promote Players’ Club and related promotions. Knowledge of the guest-tracking system and promotions is important for delivering a high-standard guest experience.

Responsibilities include greeting guests, handling data entry, and ensuring responsible gaming while upholding the company values. Opportunities to grow within a dynamic hospitality environment.

Qualifications

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Must possess exceptional guest service skills.
• Must have good verbal communication skills.
• Must have good phone etiquette.
• Must have basic computer skills.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.

Responsibilities

• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Create and issue Players’ Club cards and promote the program and related promotions.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Skills

Guest service

Verbal communication

Phone etiquette

Basic computer skills

Job description

005 Seminole Casino Coconut Creek is seeking team members to engage guests with courteous, professional service on the casino floor and to promote Players’ Club and related promotions. Knowledge of the guest-tracking system and promotions is important for delivering a high-standard guest experience.

Responsibilities include greeting guests, handling data entry, and ensuring responsible gaming while upholding the company values. Opportunities to grow within a dynamic hospitality environment.