Player Experience & iGaming Support Specialist

Parx Casino

Moorestown Township (NJ)

Presencial

USD 40.000 - 60.000

Jornada completa

Hace 2 días

Sé de los primeros/as/es en solicitar esta vacante

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision after 90 days

Paid Time off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Bright Funds Charitable Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

Descripción de la vacante

Parx Casino is seeking a customer service professional to serve as the primary contact for our online sportsbook and casino guests, delivering exceptional service across phone, live chat, and email. You will assist players with sports betting terminology, explain payouts, and support account security, payments, and geolocation concerns while working across PC, Mac, Android, and iOS platforms.

Parx Casino offers benefits such as medical/dental/vision coverage after 90 days, paid time off, 401K

Formación

Bachelor’s Degree preferred.
2 years related experience (Customer Service).
Previous Call Center experience preferred.
Knowledge of sports betting and the casino industry.
Knowledge of AML and Fraud detection.
Previous experience with payment processing.
Strong attention to detail.
Ability to communicate to all levels of the organization.
Must be able to work all shifts, and weekends/holidays.
Must be able to communicate effectively in English.

Responsabilidades

Serve as the primary point of contact for our online sportsbook and casino guests, delivering exceptional service by leveraging your knowledge of company products, promotions, and resources to effectively address inquiries and resolve issues via phone, live chat, and email.
Assist players with sports betting and general gambling terminology, including explaining sportsbook payouts and online wagering concepts.
Demonstrate proficiency across multiple device platforms, including PC, Mac, Android, and iOS.
Troubleshoot and multitask effectively across various communication channels such as email, live chat, and phone.
Support customers by explaining account security measures and player authentication procedures.
Manage customer inquiries and complaints from initial contact through resolution, consistently providing calm, professional, and high-quality service.
Assist with technical issues such as account creation, account verification, deposit and withdrawal processes, device compatibility, and geolocation concerns.
Maintain an understanding of online gaming regulations across multiple gaming jurisdictions.
Adhere to all policies and procedures to ensure accuracy and compliance.
Help players understand and troubleshoot promotional offers, bonuses, and loyalty program details.
Explain KYC requirements and document verification processes as needed.
Navigate efficiently between the player-facing interface and internal systems while handling multiple tasks.
Clearly communicate terms and conditions to players and ensure understanding.
Document actions taken by adding clear and accurate notes into the system.
Escalate issues appropriately, providing clear and detailed communication to managers and relevant departments.
Perform all other duties as assigned.