Casino Guest Services Associate – Player Support

Parx Casino; Shippensburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with partial company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Brightfunds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

Job summary

Parx Casino is seeking an entry level Player Services Representative to provide courteous guest service on the casino floor in Shippensburg, PA. You will handle changing for players, enroll participants in the rewards program, and respond to service requests in priority order.

The role requires knowledge of slot games, regulatory compliance, and the ability to balance wallets and manage a cash bank during shifts. Strong English communication is essential.

Qualifications

• Requires a High School Diploma or GED.
• Excellent organizational and planning skills.
• Basic data entry and math skills.
• Able to lift, push, pull, carry, bend, kneel, and stand for a full 8-hour shift.
• Able to work all shifts, weekends and holidays.
• Proficient in English communication, verbal and written.
• Knowledge of federal, state and local regulations relevant to slot operations.

Responsibilities

• Provide courteous and comprehensive service to all guests on the casino floor.
• Make change for players and enroll them in the rewards program.
• Respond to guest service requests in priority order.
• Maintain thorough knowledge of slot game types and casino events.
• Verify and counter-sign hand-paid jackpots per regulations.
• Balance wallet and manage funds at end of shift.
• Address guest complaints and escalate when needed.
• Stay compliant with federal, state, and local regulations.

Skills

Data entry

Math skills

Organizational skills

English communication

Shift flexibility

Regulatory knowledge

Education

High School Diploma or GED

Job description

Parx Casino is seeking an entry level Player Services Representative to provide courteous guest service on the casino floor in Shippensburg, PA. You will handle changing for players, enroll participants in the rewards program, and respond to service requests in priority order.

The role requires knowledge of slot games, regulatory compliance, and the ability to balance wallets and manage a cash bank during shifts. Strong English communication is essential.