Lead iGaming Support Specialist
Praxis Tech
14 days+
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Benefits offered by this job
Job summary
Parx Casino in Bucks County, PA, seeks a Lead iGaming Support Specialist to coach a team of specialists, ensure smooth daily operations, and resolve escalated guest issues in a fast-paced environment.
The role emphasizes leadership, guest satisfaction, and maintaining high service standards in iGaming operations.
Qualifications
- Experience coaching support staff in a high-volume environment.
- Ability to manage escalations effectively.
Responsibilities
- Lead and mentor support specialists to maintain quality service.
- Handle escalated guest issues to resolve problems promptly.
- Keep daily operations running smoothly in a fast-paced setting.
Skills
Coaching
Escalation mgmt
iGaming support
Guest service
Job description
Lead iGaming Support Specialist
This role involves keeping daily operations running smoothly, coaching and supporting specialists, and handling escalated guest issues in a fast-paced support environment.
About Parx Casino
Parx Casino is a leading operator in the iGaming industry.
Estimated Benefits
- Competitive compensation
- Health insurance
- Paid time off
Benefits estimated based on industry standards.
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