Lead iGaming Support & Coaching Specialist

Parx Casino; Moorestown Township (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with company match

Disability benefits

Employee Dining Room

Free uniforms and parking

Brightfunds Match

Assistance Fund

Tuition Reimbursement

Appreciation events

Company swag

Job summary

Parx Casino in Moorestown, NJ is seeking an iGaming Support Specialist to deliver high-quality customer service across call and digital channels. You will handle inquiries, resolve issues, and coach teammates on systems and procedures while maintaining performance standards.

The role requires strong communication in English, ability to multitask, and a willingness to work flexible shifts including evenings and weekends. Health benefits and time off are offered to full-time staff.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years customer service experience.
• Minimum 1 year in a call center environment.
• Strong interpersonal and communication skills.
• Ability to multitask and adapt to changing needs.

Responsibilities

• Handle day-to-day guest inquiries across all channels with professionalism.
• Coach and mentor teammates on system usage and processes.
• Escalate issues to management when needed and ensure timely resolution.
• Generate reports and audit work performed by team members.
• Maintain a daily log of issues impacting call-center performance.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Problem solving

English proficiency

Adaptability

Education

High School Diploma or GED

Job description

Parx Casino in Moorestown, NJ is seeking an iGaming Support Specialist to deliver high-quality customer service across call and digital channels. You will handle inquiries, resolve issues, and coach teammates on systems and procedures while maintaining performance standards.

The role requires strong communication in English, ability to multitask, and a willingness to work flexible shifts including evenings and weekends. Health benefits and time off are offered to full-time staff.