Player Development Ambassador

Playatgila; Chandler (AZ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Gila River Casinos in Chandler, AZ is seeking a Guest Engagement & Acquisition professional. You will actively seek high-worth players on-property and through outreach, creating personalized experiences that foster loyalty and drive visitation.

You will monitor gaming activity, coordinate handoffs to Executive Hosts, and collaborate with Marketing and Operations to align guest experiences with business goals. Flexibility and strong communication are essential.

Qualifications

• High School diploma or equivalent.
• Experience in hospitality, sales, guest services, or casino operations; Player Development a strong plus.
• Confident, outgoing personality with a passion for guest service.
• Must be computer literate and know Microsoft Office and/or HR software.
• Understanding of casino loyalty programs and player tracking systems preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Strong interpersonal and communication skills.

Responsibilities

• Actively seek out and engage potential high-worth players on-property and through outreach.
• Create personalized, high-touch experiences that encourage loyalty and visitation.
• Represent the brand with energy, authenticity, and professionalism on and off the casino floor.
• Build trust-based relationships with new and emerging players and advise on amenities and rewards.
• Maintain regular communication with assigned guests via phone, text, email, and in person.
• Monitor guest gaming activity and loyalty data using tracking tools and CRM.
• Coordinate a warm handoff to an Executive Host when thresholds are reached.
• Document player status and interactions in the CRM; collaborate with Marketing and Operations.
• Provide feedback on trends to support strategic planning and guest strategy.
• Ensure all interactions reflect casino values and resolve minor issues promptly.

Skills

Interpersonal skills

Communication

Customer service

Hospitality mindset

Sales orientation

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office

HR software

Job description

Closing Date: September 17th, 2026, 2026 at 4:00 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Guest Engagement & Acquisition

• Actively seek out and engage potential high-worth players on-property and through strategic outreach.
• Create personalized, high-touch experiences that encourage guest loyalty and increased visitation.
• Represent the brand with energy, authenticity, and professionalism both on and off the casino floor.

Relationship Development

• Build trust-based relationships with new and emerging players by offering guidance on casino amenities, promotions, and rewards programs.
• Maintain regular communication with assigned guests through phone calls, text, email, and in-person conversations.

Play Monitoring & Handoff

• Monitor guest gaming activity and progression using player tracking tools and loyalty data.
• Identify when players reach qualifying thresholds and coordinate a warm, seamless handoff to an Executive Host.
• Ensure proper documentation of player status and interactions in the CRM system.
• Work closely with Player Development, Marketing, and Operations teams to align guest experiences with business goals.
• Provide feedback on player trends, preferences, and engagement patterns to support strategic planning.
• Ensure every interaction reflects the values and service standards of the casino brand.
• Resolve minor guest issues promptly and professionally, escalating when necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1. High School diploma or equivalent required.
2. Proven experience in hospitality, sales, guest services, or casino operations; experience in Player Development a strong plus.
3. Confident, outgoing personality with a passion for building relationships and delivering high-level guest service.
4. Must be computer literate and have knowledge of Microsoft Office and/or other computer and HR Software.
5. Understanding of casino loyalty programs, player tracking systems, and gaming operations preferred.
6. Ability to work a flexible schedule including nights, weekends, and holidays.
7. Strong interpersonal and communication skills, both written and oral.

COMPUTER/TECHNICAL SKILLS

Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email and Enterprise specific programs.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, financial reviews, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect, develop and analyze data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables simultaneously.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member frequently is required to stand, walk, and climb or balance. The team member is occasionally required to sit, talk and hear. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is consistent with an Indian Gaming Casino in which the noise level is normally loud to very loud. Team members must be able to work in a smoking environment and must agree to maintain a Drug/Free workplace as a condition of employment with the Gila River Casino. All Gaming Facility team members must be certified/licensed, which is required for purposes of continued employment. The certification process includes a full background check.

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Qualifications

Education

Required

High School/GED or better.

Experience

Preferred

Proven experience in hospitality, sales, guest services, or casino operations; experience in Player Development a strong plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.