Player Development Coordinator

Desert Diamond Casino White Tanks; Waddell (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Desert Diamond Casino White Tanks is seeking an organized administrative assistant for the Player Development team. You will support VIP guest services, manage records, and assist with promotions and events to attract and retain high-value players.

The role involves coordinating reservations, maintaining player accounts, and ensuring smooth communication within the team. A background in administration and gaming experience is preferred; 18+ and pass pre-employment screenings are required.

Qualifications

• Associates Degree plus two years administrative experience; or equivalent combination of education and experience.
• Inventory control systems experience preferred; gaming experience preferred.
• Must be 18 years of age or older and able to pass pre-employment screens.

Responsibilities

• Responsible for all administrative components of Player Development.
• Work on the main desk during shift and assist VIP guests with compliments.
• Assist with tracking systems updates and records retention.
• Coordinate promotions, events, and activities.
• Assist with activities for attraction and retention of VIP players.
• Coordinate Player Development activities including reservations and VIP event attendance.
• Maintain integrity and updates of current player accounts.
• Maintain communication with team members and a positive work environment.
• Develop internal and external communication channels and systems.
• Contribute to team effort and perform other duties as required.

Skills

Guest service

Recordkeeping

Communication skills

Confidentiality

Multitasking

Team collaboration

Education

Associate degree

Tools

POS system

Inventory control systems

Word processing

Spreadsheets

Database software

Email

Job description

Position Summary

Under direct supervision of the Events Manager, will assist the Player Development Department with the coordination of activities.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Responsible of all administrative components of Player Development.
• Responsible for working on the main desk while on shift, attending daily to Very Important Person (VIP) guests regarding complimentaries.
• Assists with tracking systems updates and records retention.
• Assists with the coordination of promotions, events, and activities.
• Assists with all activities developed for attraction and retention of VIP players.
• Coordinates Player Development activities in a timely manner such as dinner/hotel reservations, VIP event attendance, concert requests.
• Maintains integrity and updates of current player accounts.
• Maintains good communication with team members and maintains a positive and professional work environment
• Develops internal and external communication channels and systems.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Education And Experience

Associates Degree plus two (2) years administrative experience; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Inventory control systems experience preferred; gaming experience preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of guest service standards and procedures.
• Knowledge of records management and basic accounting procedures.
• Must have professional appearance and demeanor.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to communicate effectively in the English language verbally.
• Ability to demonstrate outstanding guest service at all times.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to foster a cooperative work environment.
• Ability to read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to handle multiple tasks and meet deadlines.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse community.
• Skill in operating business computers and office machines, including word-processing, spreadsheets, database software programs, inventory control systems, Point of Sale (POS) system and e-mail.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk, climb and balance. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.