Player Development Host

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Gila River Gaming Enterprises Inc. seeks a Casino Host to deliver outstanding guest service to visitors at our AVP venues in Arizona. You will cultivate relationships with high-value slot and table players and coordinate player development initiatives on the casino floor.

The role requires a minimum of 3 years in guest service, preferably in a casino setting, and a High School Diploma or GED. Expect varied hours including weekends, with pre-employment checks and a drug screen as part of the

Qualifications

• High School Diploma or equivalent required.
• Three (3) years of direct guest service experience required, preferably casino hosting experience.
• Must pass a pre-employment drug/alcohol test and background check.
• Ability to work varied hours and weekends.
• Knowledge of the Gila River Indian Community is a plus.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees the development of relationships with high-value slot and table players to meet their needs.
• Serves as a liaison for casino guests who meet criteria and makes prudent decisions within department guidelines regarding comps.
• Drives productivity through new signups and loyalty program participation, focusing on retention of high-value players.
• Promotes the Players Club Program on the casino floor and assists with planning, coordination and events for Player Development.

Skills

Guest service

Interpersonal communication

Privacy/confidentiality

Microsoft Office

Education

High School/GED or better

Job description

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Closing Date: September 10th, 2026 at 4:00 PM

DependsOn Experience (DOE)

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees the development of relationships with high value slot an tables players to make them selves available to meet the players needs.
• Serves as a liaison for casino guests who meet a certain criteria and make prudent decisions, within department guidelines, regarding comps.
• Focuses on driving department productivity through new signups, preferred high value slot and table player signups. Creates and maintains loyalty of players with a focus on retention of high value slot and table players.
• Identifies and develops players with increased potential through relationship building and appropriate communication methods on the casino floor.
• Works with declining players to maximize offer utilization and prevent program abuse.
• Promotes the Players Club Program on the casino floor and acquiring new Players Club members with moderate to high potential.
• Assists with planning, coordination and implementation of all Player Development events, programs and initiatives.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent required.
• Three (3) years of direct guest service experience required, preferably casino hosting experience.
• Ability to perform all duties with a high degree of integrity and confidentiality due to the sensitive nature of guest privacy and company integrity.
• Must be able to work varied hours and weekends.
• Must have a broad knowledge of the Gila River Indian Community.
• Ability to perform the GILA WAY which is as follows; G reet our guest, I nteract positively with guest, L isten actively to our guest, A ppreciate our guest.
• Must have a strong interpersonal and communication skills.
• Must possess basic skills in the use of personal computers and Microsoft Office Suite software. Casino Player Tracking or Gaming System experience a plus.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

:

Education

Required

High School/GED or better.

Experience

Required

Three (3) years of direct guest service experience required, preferably casino hosting experience.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.