Player Development Host

Playatgila; Chandler, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Playatgila in Chandler, AZ seeks a Casino Host with proven guest service experience to cultivate relationships with high-value players, coordinate comps, and promote loyalty programs.

You will drive player signups, enhance retention, and coordinate events on the casino floor while upholding the GILA WAY. The role requires weekend availability and a strong commitment to integrity.

Qualifications

• High School Diploma or GED required.
• Three years of direct guest service experience required, preferably casino hosting.
• Must maintain integrity and confidentiality due to guest privacy and company policy.
• Ability to work varied hours and weekends.
• Broad knowledge of the Gila River Indian Community.
• Understand and apply the GILA WAY: Greet, Interact, Listen, Appreciate.
• Strong interpersonal and communication skills.
• Basic PC skills; knowledge of Microsoft Office; casino systems a plus.
• Must pass pre-employment drug test and background check.
• Must work in smoking environment.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Oversees development of relationships with high-value players to meet their needs.
• Liaises with guests to manage comps per department guidelines.
• Drives productivity via new signups and loyalty program participation.
• Builds loyalty and retention among high-value slot and table players.
• Identifies high-potential players through relationship-building and appropriate communication.
• Promotes the Players Club and acquires new members with medium to high potential.
• Assists with planning and executing Player Development events and programs.
• Performs other special projects as assigned.

Skills

Guest service

Interpersonal skills

Communication

Relationship building

Retention focus

Education

High School Diploma or GED

Tools

Casino Player Tracking/ Gaming System

Job description

Closing Date: September 10th, 2026 at 4:00 PM

DependsOn Experience (DOE)

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees the development of relationships with high value slot an tables players to make them selves available to meet the players needs.
• Serves as a liaison for casino guests who meet a certain criteria and make prudent decisions, within department guidelines, regarding comps.
• Focuses on driving department productivity through new signups, preferred high value slot and table player signups. Creates and maintains loyalty of players with a focus on retention of high value slot and table players.
• Identifies and develops players with increased potential through relationship building and appropriate communication methods on the casino floor.
• Works with declining players to maximize offer utilization and prevent program abuse.
• Promotes the Players Club Program on the casino floor and acquiring new Players Club members with moderate to high potential.
• Assists with planning, coordination and implementation of all Player Development events, programs and initiatives.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent required.
• Three (3) years of direct guest service experience required, preferably casino hosting experience.
• Ability to perform all duties with a high degree of integrity and confidentiality due to the sensitive nature of guest privacy and company integrity.
• Must be able to work varied hours and weekends.
• Must have a broad knowledge of the Gila River Indian Community.
• Ability to perform the GILA WAY which is as follows; G reet our guest, I nteract positively with guest, L isten actively to our guest, A ppreciate our guest.
• Must have a strong interpersonal and communication skills.
• Must possess basic skills in the use of personal computers and Microsoft Office Suite software. Casino Player Tracking or Gaming System experience a plus.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Education

Required

High School/GED or better.

Experience

Required

Three (3) years of direct guest service experience required, preferably casino hosting experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.