Player Development Host

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a Casino Host to deliver exceptional guest service and cultivate relationships with high-value slot and table players on the casino floor. You will act as a liaison to tailor comps and loyalty offers while promoting the Players Club.

The role emphasizes driving loyalty, signing up new Players Club members, and planning development events. DOE and weekend availability are required, with the ability to work in a smoking environment.

Qualifications

• High School Diploma or equivalent required.
• Three (3) years of direct guest service experience required, preferably casino hosting experience.
• Must have a broad knowledge of the Gila River Indian Community.
• Ability to perform the GILA WAY: Greet, Interact, Listen, Appreciate our guest.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees development of relationships with high value slot and table players to meet their needs.
• Liaises with casino guests meeting criteria to determine comps within guidelines.
• Drives department productivity through new signups, loyalty programs, and retention of high value players.
• Identifies potential players and expands relationships through on-floor communication.
• Promotes Players Club and acquires new members with moderate to high potential.
• Assists with planning and implementing Player Development events and initiatives.
• Performs other special projects and duties as assigned.

Skills

Guest service

Interpersonal skills

Communication

Relationship building

MS Office

Casino systems

Integrity

Flexible hours

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Casino Player Tracking system

Job description

Closing Date: September 10th, 2026 at 4:00 PM

Depends On Experience (DOE)

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Oversees the development of relationships with high value slot an tables players to make them selves available to meet the players needs.
• Serves as a liaison for casino guests who meet a certain criteria and make prudent decisions, within department guidelines, regarding comps.
• Focuses on driving department productivity through new signups, preferred high value slot and table player signups. Creates and maintains loyalty of players with a focus on retention of high value slot and table players.
• Identifies and develops players with increased potential through relationship building and appropriate communication methods on the casino floor.
• Works with declining players to maximize offer utilization and prevent program abuse.
• Promotes the Players Club Program on the casino floor and acquiring new Players Club members with moderate to high potential.
• Assists with planning, coordination and implementation of all Player Development events, programs and initiatives.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent required.
• Three (3) years of direct guest service experience required, preferably casino hosting experience.
• Ability to perform all duties with a high degree of integrity and confidentiality due to the sensitive nature of guest privacy and company integrity.
• Must be able to work varied hours and weekends.
• Must have a broad knowledge of the Gila River Indian Community.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with guest, Listen actively to our guest, Appreciate our guest.
• Must have a strong interpersonal and communication skills.
• Must possess basic skills in the use of personal computers and Microsoft Office Suite software. Casino Player Tracking or Gaming System experience a plus.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.