Player Development Manager

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts on dining and hotels

Job summary

Golden Nugget Hotel and Casino Lake Tahoe is seeking a Player Development Manager responsible for managing and executing all aspects of player development. Key responsibilities include overseeing VIP strategies, managing team goals, and ensuring a high level of guest service.

The ideal candidate will have a strong background in casino operations, excellent communication skills, and the ability to manage multiple projects. This role requires a gaming license from the Nevada Gaming Control Board.

Qualifications

• Full knowledge of casino operations and marketing required.
• Ability to prioritize multiple projects.
• Must possess strong communication skills.
• Flexible schedule including nights and weekends is necessary.
• Gaming license by the Nevada Gaming Control Board is required.

Responsibilities

• Manage budgeting process and strategic planning for Player Development.
• Plan VIP events and oversee Casino Host goals.
• Provide financial analysis for VIP events.
• Ensure compliance with gaming regulations.
• Maintain relationships with VIP guests.

Skills

Casino operations knowledge

Project management

Microsoft Office proficiency

Communication skills

Customer service understanding

Education

3+ years in casino marketing or operations management

Job description

Overview

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Develop and manage the budgeting process and overall strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish according to requirements, target audience, and objectives.
• Identify and oversee Casino Host individual and team goals on an annual and quarterly basis.
• Supervise, manage, and schedule Casino Hosts.
• Provide financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives.
• Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly.
• Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives.
• Design and oversee VIP customer arrival and departure experience.
• Support Executive Director of Casino Marketing and property executive leadership.
• Collaborate with and support property leadership.
• Hire, develop, evaluate, coach and counsel Player Development, ensuring team members receive training, support and adequate guidance and resources.
• Communicate marketing and property leadership objectives and updates to team members.
• Ensure growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation.
• Work with casino operations on programming for hosted players.
• Ensure compliance with policies, procedures, gaming regulations, and internal controls.
• Maintain relationships with VIP guests through personal contact both in-person and remotely.
• Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner.
• Represent the marketing department in a positive manner to any outside individuals.
• Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description.
• Other duties and responsibilities as needed.

Supervisory Responsibilities

Player development team.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and work on several projects simultaneously.
• Command of various software programs – including Microsoft Office (Word, Excel, PowerPoint).
• Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
• Must possess strong communication and listening skills including excellent speaking, reading and writing.
• Ability to communicate with and understand technical terminology used in casino and resort environment.
• Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD.

Education and/or Experience

Minimum of three years in a casino marketing or operations management position.

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Tipped Position

This position does not earn tips.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.