Platform & Workflow Specialist, Transaction Operations

Anywhere Real Estate; Las Vegas (NV); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability benefits

AD&D

401(k) with match

Paid time off & holidays

Family & paternity leave

Life Insurance

Travel insurance

LinkedIn Learning access

Employee Referral Program

Adoption Assistance

Employee Assistance Program

Health and Wellness program

Employee Discounts

Employee Resource Groups

Job summary

Anywhere Integrated Services in Las Vegas seeks an experienced Transaction Systems & Operations Specialist to bridge business operations with transaction platforms. You will administer the Qualia platform, manage access, and guide adoption of new tools across title and transaction teams.

You will partner with escrow and operational teams, escalate complex issues, and drive process improvements while maintaining governance and security across regions.

Qualifications

• Serve as the primary administrator for the Qualia platform and related operational systems.
• Experience with governance, access controls, and security groups.
• Ability to translate business needs into scalable system solutions.

Responsibilities

• Serve as the primary administrator and subject matter expert for the Qualia platform and related operational systems.
• Manage user roles, permissions, security groups, and access controls while ensuring governance and compliance.
• Act as the gatekeeper for platform configuration changes, access exceptions, and role-based permissions.
• Maintain underwriter credentials, logins, and platform-level administrative settings.
• Ensure system integrity, security, and consistency across regions and business units.
• Support platform transitions, enhancements, and adoption initiatives as systems evolve.
• Partner with escrow, title, and operational teams to translate needs into scalable system solutions.
• Serve as a Tier 2 escalation resource for complex workflow, platform, and transaction support issues.
• Build trusted relationships with employees and operational leaders to promote adoption and continuous improvement.
• Identify recurring support trends and improve training materials, FAQs, chatbot content, and knowledge resources.
• Troubleshoot operational and system challenges balancing business requirements, platform capabilities, governance, and scalability.
• Recommend improvements that enhance both the employee experience and operational performance.
• Configure and maintain workflows, automation triggers, document packages, templates, and system settings across supported platforms.
• Evaluate how configuration decisions impact downstream processes, users, compliance requirements, and operational outcomes.
• Implement workflow enhancements and process improvements as needs evolve.
• Support testing, deployment, validation, and rollout of new functionality and future-state technologies.
• Maintain documentation and standards related to system configuration, workflows, and operational processes.
• Own and maintain platform’s native reporting capabilities, dashboards, and reporting packages.
• Partner with operational leaders to define reporting requirements and business metrics.
• Create visibility into operational performance, system utilization, and adoption.
• Leverage data and reporting to identify opportunities for process improvement and operational efficiency.

Job description

Anywhere Integrated Services in Las Vegas seeks an experienced Transaction Systems & Operations Specialist to bridge business operations with transaction platforms. You will administer the Qualia platform, manage access, and guide adoption of new tools across title and transaction teams.

You will partner with escrow and operational teams, escalate complex issues, and drive process improvements while maintaining governance and security across regions.