Applications & Tech Lead: Workflow Automation & Training

Vista Title and Escrow LLC; Spokane (WA); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical (with HSA option)

Dental

Vision

Life and LTD insurance

401(k) with company match

Flexible Spending Account

Generous holidays

Paid time off

Job summary

Vista Title & Escrow LLC is seeking an I.T. Applications Specialist to be the primary contact for technical support across our family of companies. You will focus on application support for Qualia and SugarCRM, plus MS 365 and related technologies.

You’ll manage workflows, train users, and drive process improvements within core business applications while reporting to the Director of Information Technology. This role offers growth into broader technology leadership as the company expands.

Qualifications

• 3+ years of experience supporting business applications, software systems, or technology solutions.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, organization, and customer service skills.
• Ability to manage multiple priorities and projects simultaneously.
• Experience supporting cloud-based platforms and productivity tools (Microsoft 365, Zoom, etc.)

Responsibilities

• Serve as the subject matter expert for the organization's business applications and software platforms.
• Manage system configuration, security access, user setup, and maintenance activities.
• Troubleshoot application issues and coordinate resolutions with vendors and internal stakeholders.
• Monitor system performance and recommend enhancements to improve functionality and user experience.
• Maintain application documentation, procedures, and training materials.
• Contribute to the organization's long-term technology vision and roadmap.
• Make recommendations regarding technology priorities, system improvements, and future investments.
• Help establish standards, processes, and best practices for technology governance and application management.
• Serve as a key advisor to leadership regarding technology opportunities and risks.
• Provide responsive support and guidance to employees regarding business systems and technology tools.
• Develop and deliver user training programs and resources.
• Promote best practices and consistent system utilization across departments.
• Serve as a trusted resource for employees seeking system-related solutions.
• Partner with business leaders to identify opportunities for workflow automation, process improvement, and operational efficiency.
• Evaluate current processes and recommend technology solutions that support organizational goals.
• Assist with system upgrades, enhancements, integrations, and implementation projects.
• Participate in testing, change management, and rollout planning for new technology initiatives.
• Act as a liaison with software vendors and technology partners.
• Track and manage support tickets, enhancement requests, and technology-related projects.
• Coordinate project timelines, communication, testing, and implementation activities.

Job description

Vista Title & Escrow LLC is seeking an I.T. Applications Specialist to be the primary contact for technical support across our family of companies. You will focus on application support for Qualia and SugarCRM, plus MS 365 and related technologies.

You’ll manage workflows, train users, and drive process improvements within core business applications while reporting to the Director of Information Technology. This role offers growth into broader technology leadership as the company expands.