Platform Operations & Service Desk Specialist

Anywhere Real Estate; Tampa (FL); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid Time Off

Job summary

Anywhere Real Estate in Tampa, FL, is seeking a Transaction Systems & Operations Specialist to bridge business operations and the platforms that support transaction execution. You will administer, govern, configure, and support transaction-related platforms, including Qualia and related tools, to optimize workflows and enable scale.

The role partners with escrow, title, and operational teams to translate needs into scalable system solutions, provide Tier 2 support, and drive adoption through

Qualifications

• Experience administering complex transaction platforms in real estate/escrow.
• Strong understanding of title, escrow operations and transaction workflows.
• Ability to translate business needs into scalable system solutions.

Responsibilities

• Serve as the primary administrator for the Qualia platform and related systems.
• Manage user roles, permissions, and access controls with governance and compliance.
• Act as the gatekeeper for platform configuration changes and access exceptions.
• Maintain underwriter credentials, logins, and admin settings across regions.
• Ensure system integrity, security, and consistency across regions and units.
• Support platform transitions, enhancements, and adoption initiatives.
• Partner with escrow/title/operational teams to translate needs into scalable solutions.
• Provide Tier 2 escalation for complex workflow and platform issues.
• Build relationships to promote adoption and continuous improvement.
• Identify trends and improve training materials, FAQs, and knowledge resources.
• Troubleshoot systemic challenges balancing business requirements with governance.

Skills

Platform Administration

Governance

Stakeholder Collaboration

Troubleshooting

Workflow Configuration

Reporting & Analytics

Change Management

Tools

Qualia Platform

Job description

Anywhere Real Estate in Tampa, FL, is seeking a Transaction Systems & Operations Specialist to bridge business operations and the platforms that support transaction execution. You will administer, govern, configure, and support transaction-related platforms, including Qualia and related tools, to optimize workflows and enable scale.

The role partners with escrow, title, and operational teams to translate needs into scalable system solutions, provide Tier 2 support, and drive adoption through