Platform Implementation & Solutions Specialist

Rippling; United States; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Rippling in San Francisco is seeking a technically inclined member of our Professional Services team to help customers unlock the platform’s value.

You will discover business needs, design workflows, reports, permissions, and approvals, and train users while driving adoption across teams.

The role requires 2+ years in SaaS services, strong SQL and Excel skills, a customer-first mindset, and a curiosity for product and technology.

Qualifications

• 2+ years of SaaS experience in professional services, implementation, or customer success.
• Ability to build relationships with customers.
• Curiosity for product and technology.
• Experience writing SQL queries and using Excel.

Responsibilities

• Ensure customers are set up for success with our core platform.
• Discover business needs and priorities, and design workflows and reports.
• Train customers on the platform and drive KPI adoption.

Skills

SaaS experience

Relationship building

Time management

Product curiosity

SQL queries

Tools

SQL

Job description

Rippling in San Francisco is seeking a technically inclined member of our Professional Services team to help customers unlock the platform’s value.

You will discover business needs, design workflows, reports, permissions, and approvals, and train users while driving adoption across teams.

The role requires 2+ years in SaaS services, strong SQL and Excel skills, a customer-first mindset, and a curiosity for product and technology.