Senior IT Support Engineer - Cloud, Azure & Security

Smart Managed Solutions; Smart (VA); On-site; USD 60,000 - 87,000; Full time

Job summary

Smart Managed Solutions is seeking an experienced IT Support Engineer (2nd/3rd Line) to join our IT team in London. You will provide escalation-level support across cloud, infrastructure and end-user environments, working closely with the IT Technical Lead on projects and security improvements.

The role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security, with a collaborative, hands-on team in a fast-paced environment.

Qualifications

• Proven experience in an IT support role covering 2nd and 3rd line responsibilities.
• Strong experience with Microsoft 365, Entra ID/AD, Intune and endpoint management.
• Azure administration, networking fundamentals, and Windows server/desktop support.
• Knowledge of Microsoft security tools and best practices.
• Excellent troubleshooting across multiple systems and small/mid‑sized IT teams.

Responsibilities

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services.
• Act as a primary escalation point for complex technical issues.
• Support user onboarding/offboarding, including laptop builds and device configuration.
• Troubleshoot and support Microsoft 365 (Exchange, Teams, SharePoint).
• Manage Entra ID (Azure AD), Conditional Access and identity management.
• Oversee Intune and endpoint management; support Windows and Mac devices.
• Maintain Windows server and desktop environments; support Azure services.
• Participate in security configuration and monitoring (Microsoft Defender, identity protection).
• Perform root cause analysis and implement long‑term fixes; support ISO 27001 / Cyber Essentials.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with IT Lead; liaise with vendors and service providers.

Skills

2nd/3rd line support

Microsoft 365

Entra ID / AD

Intune / endpoint management

Azure administration

Networking fundamentals

Windows server & desktop

Microsoft security tools

Troubleshooting across systems

Tools

PowerShell

Veeam

Dynamics 365

Job description

Smart Managed Solutions is seeking an experienced IT Support Engineer (2nd/3rd Line) to join our IT team in London. You will provide escalation-level support across cloud, infrastructure and end-user environments, working closely with the IT Technical Lead on projects and security improvements.

The role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security, with a collaborative, hands-on team in a fast-paced environment.