Customer Support Specialist, Pay Run Management

Rippling; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Benefits

Job summary

Rippling is seeking candidates for a Customer Support role to ensure a seamless experience on our Finance, HR, and IT platform. You will resolve issues, respond to inquiries, and document interactions in the CRM, while collaborating with Product and Engineering to drive improvements.

The role requires a bachelor’s degree and 0–3 years of experience, with a shift between 9am and 6pm PST, in a Pacific/Mountain time zone. Office-based policy emphasizes in-office presence three days weekly.

Qualifications

• Bachelor’s degree required.
• 0–3 years of professional work experience or internship.
• Ability to work a shift between 9am–6pm PST in Pacific/Mountain time zones.
• Strong problem-solving and attention to detail.

Responsibilities

• Become a product expert and provide accurate information to customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Document and track customer interactions in the CRM system.
• Gather feedback and share insights with Product and Engineering to improve the product.

Skills

Problem solving

Time management

Excellent communication

Education

Bachelor’s degree

Job description

About the team

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently,

What you will do

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company’s CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

• Bachelor’s degree
• 0-3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.
• Demonstrated experience in problem-solving with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive hourly rate + benefits. The pay for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour