Platform Specialist — Drive Transactions & Digital Solutions

Ingram Micro

Buffalo (NY)

Hybrid

USD 44,000 - 70,000

Full time

5 days ago

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Job summary

Ingram Micro in Buffalo, NY is seeking a Platform Specialist to support platform transactions, order management, and customer inquiries with a focus on accuracy and timely resolution. You will collaborate across teams, analyze data, maintain system integrity, and drive process improvements while promoting adoption of the Xvantage platform and digital solutions.

Ideal candidates have strong problem-solving abilities, excellent communication, and the ability to manage high-volume tasks in a

Qualifications

High School Diploma or GED with at least 5 years of relevant experience.
Strong customer service and communication skills.
Ability to manage high-volume transactions with attention to detail.

Responsibilities

Process and manage customer transactions with a high degree of accuracy.
Support pre-sales, post-sales, and order management activities.
Research, troubleshoot, and resolve platform-related inquiries while meeting SLAs.
Review, verify, and complete transactional requests per procedures.
Maintain data integrity across systems and platforms.
Generate data quality reports, analyze trends, and provide insights.
Identify opportunities to improve workflows and optimize processes.
Promote and support adoption of the Xvantage platform and digital solutions.