Customer Experience & Platform Growth Specialist

Ingram Micro; Buffalo (NY); On-site; USD 50,000 - 79,000; Full time

Job summary

Ingram Micro is seeking a Customer Experience Representative to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions.

This role combines customer engagement, sales support, solution enablement, and relationship management to drive customer satisfaction and business growth across a portfolio of customers and vendors.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in customer service, customer success, account support, sales support, or related field.
• Experience working directly with customers in a professional business environment.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Promote adoption and utilization of the Ingram Micro Xvantage platform among customers and vendor partners.
• Analyze data to identify opportunities for growth and improved customer outcomes.
• Help customers maximize the value of Ingram Micro's solutions, services, and programs.
• Develop understanding of Ingram Micro's products and solutions; stay informed on industry trends.
• Partner with sales teams to understand customer needs and support pre-sales activities.

Skills

Communication skills

Customer service

Relationship management

Sales support

Problem solving

Education

Bachelor's degree or equivalent combination of education and experience

Tools

CRM platforms

Microsoft Office

Job description

Ingram Micro is seeking a Customer Experience Representative to support customers, vendor partners, and internal sales teams by delivering exceptional service, driving platform adoption, and helping customers maximize the value of our solutions.

This role combines customer engagement, sales support, solution enablement, and relationship management to drive customer satisfaction and business growth across a portfolio of customers and vendors.