Platform Operations Specialist — Hybrid (Buffalo)

Ingram Micro Inc.; Buffalo (NY); Hybrid; USD 44,000 - 70,000; Full time

Job summary

Ingram Micro Inc. is hiring a Platform Specialist in Buffalo, NY, operating in a hybrid role. You will process platform transactions, support pre- and post-sales activities, manage orders, and analyze data to improve workflows and customer experiences.

You’ll collaborate across teams, ensure data integrity, and help drive adoption of Xvantage and digital solutions while meeting SLAs and performance metrics.

Qualifications

• High School Diploma or GED with at least 5 years of related experience.
• Strong customer service and professional communication skills.
• Experience handling high-volume transactions with accuracy and efficiency.

Responsibilities

• Process and manage customer transactions with a high degree of accuracy.
• Support pre-sales, post-sales, and order management activities.
• Research, troubleshoot, and resolve platform-related inquiries while meeting SLAs.
• Verify and complete transactional requests in accordance with procedures.
• Maintain data integrity across systems and platforms.
• Generate data quality reports, analyze trends, and provide insights.
• Identify opportunities to improve workflows and optimize business processes.
• Support vendor operations and cross-functional initiatives.
• Stay current on platform enhancements and internal tools.
• Aim for exceptional individual and team performance metrics.
• Promote and support adoption of the Xvantage platform.

Skills

Customer service

Attention to detail

Time management

Data analysis

Excel

Education

High School Diploma or GED

Tools

MS Office

Job description

Ingram Micro Inc. is hiring a Platform Specialist in Buffalo, NY, operating in a hybrid role. You will process platform transactions, support pre- and post-sales activities, manage orders, and analyze data to improve workflows and customer experiences.

You’ll collaborate across teams, ensure data integrity, and help drive adoption of Xvantage and digital solutions while meeting SLAs and performance metrics.