Platform Solutions Engineer – API & AI Integrations

Ryz Labs; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Ryz Labs is seeking a Technical Solutions Engineer to bridge client support, customization, and platform implementation. You will serve as a technical expert for enterprise platforms, delivering hands-on support and tailored solutions that drive client success.

This role combines client launches with custom development—APIs, data transformations, AI tooling, and web-based applications—while collaborating with Product, Engineering, and Implementation teams to ensure adoption, value, and revenue

Qualifications

• Five+ years in technical support, customer-success engineering, or SaaS operations.
• Full-stack development across front-end and back-end technologies.
• Experience designing and integrating RESTful APIs and webhooks.
• Advanced knowledge of MCP-based integrations or tools.
• At least five years of SQL experience and data analysis.

Responsibilities

• Serve as a technical subject-matter expert for enterprise platforms during client launches and deployments.
• Provide implementation guidance, troubleshooting support, and training during go-live activities.
• Develop and deliver technical guides, dashboards, and configuration docs for client use cases.
• Coordinate with Product, Engineering, and Implementation teams to resolve adoption blockers.
• Develop workarounds and contribute to long-term fixes for platform limitations.

Skills

Hands-on technical support

Full-stack development

API design and integration

MCP (Model Context Protocol)

SQL querying and data analysis

AI tools and APIs for client solutions

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Python

React

Vue

ServiceNow

Job description

Ryz Labs is seeking a Technical Solutions Engineer to bridge client support, customization, and platform implementation. You will serve as a technical expert for enterprise platforms, delivering hands-on support and tailored solutions that drive client success.

This role combines client launches with custom development—APIs, data transformations, AI tooling, and web-based applications—while collaborating with Product, Engineering, and Implementation teams to ensure adoption, value, and revenue